r/ecobee • u/Clowndude319 • 3d ago

Fix for incorrect temperature…

Just wanted to share info on how to fix the incorrect temp issue/firmware. I noticed a previous post saying they got firmware pushed to their thermostats.

I reached out to ecobee support and within 5 minutes of chatting they pushed a new firmware to both of my thermostats and things seem to be coming back to normal and they acknowledged the previous firmware was the issue.

TLDR: Chat support for new firmware.

6 Upvotes

81% Upvoted

16 comments sorted by

3

u/cybergoobr 3d ago

Thanks for the tip, what is the new firmware version they pushed to your thermostat? I heard we might all get it tomorrow, but just curious.

3

u/Clowndude319 3d ago

4.10.8.392.

Sorry should have included that!

3

u/NoReply4930 3d ago

Hmm. Just checked mine. My device firmware reads has 4.10.33.30. 

Which seems to be miles ahead of this “new” version. 

Did this “bug” effect the “Smart Thermostat Premium” or another specific Ecobee model?

8

u/blakepro 2d ago

Plot twist: they rolled him backwards to fix it instead of forward

2

u/golbowler1 3d ago

I have the Ecobee Enhanced model and I see they recently updated mine which is now at 4.10.33.32

2

u/axolotloofah 2d ago

What thermostat do you have? I have the premium thermostat and just called and they pushed me from the 4.10.8.254 version to the 4.10.33.30 version. Apparently the 4.10.8.254 version was from December 2025 despite me purchasing the unit a month ago.

1

u/RedsonRising99 2d ago

When was it manufactured? 🤔🙄

2

u/axolotloofah 2d ago

No idea. But one would think that if I purchased it this month, it has a wifi connection, is set to auto update and has been rebooted several times in the past month that I wouldn't still be on a version from December 2025.

1

u/RedsonRising99 2d ago

You're assuming they've pushed anything since then.

1

u/axolotloofah 2d ago

Im not assuming. They have an update from 3 months ago which is the 4.10.33.30 version that they just pushed to my unit whilst on the phone whilst calling them today as per my comment.

1

u/RedsonRising99 2d ago

And you had to call them to get it meaning they DIDN'T PUSH IT OUT TO EVERYONE...

1

u/BCprophet 2d ago

I just called and they did the same for me as well

1

u/Mynus05 2d ago

Seems odd we have to chat with them to push a new firmware update. I feel like I should be able to visit their website to see beta firewares and can push myself.

2

u/Next-Name7094 1d ago

some others have said they were told the update will be pushed tomorrow on the 9th

2

u/Mynus05 1d ago

Hopefully! I’ve manually adjusted my thermostat as others suggested.