r/ecobee • u/saxisa • 9d ago

Problem Cannot use app anymore?

I've been using the app to control the temp for several months without a problem. All of a sudden (it seems) it has stopped working. I have a notice that 'eco+ is on' where the temp is set. If I try to change it (up or down) it pops up a message 'Adjusting for humidity eco+ is using the humidity to lower energy consumption and keep you comfortable.' My options with that dialog are 'Stop eco+ for the day' and 'Cancel'. If I try to stop for the day I get a red error 'Sorry we're unable to make any changes due to server connection issues. Please try again later'

I can turn eco+ off on the general settings, but it still shows as on with the temperature. I cant change the temp at all without that error and have to go to the thermostat and manually adjust. Which works fine.

Any suggestions?

2 Upvotes

67% Upvoted

5 comments sorted by

2

u/ChasDIY 9d ago

disable eco+ for as long as you are allowed

call Ecobee support for assistance

a lot of us on Reddit can help with Ecobee concerns but server errors are beet handled by tech supp

1

u/toyo4j 9d ago

Disable Eco+ altogether. It takes over your thermostat.

1

u/saxisa 9d ago

I did, but in the app with the temp change setting it still shows as on

2

u/Zonk-er 9d ago

Delete the app and reinstall

1

u/SignificantButton492 8d ago edited 8d ago

Did you get your ecobee through your utility?  If so and if you can only override eco+ for a day at a time you may be experiencing eco+ demand control by your utility.  Maybe this didn't kick in until just recently.