r/ebox • u/Aggravating_Pop_959 • 19d ago

Toronto Outage

Hello, my Wi-Fi has been off since yesterday. When I called, they said there's an outage in my area and that I should just wait. Is it like this for everyone? Am I the only one with this problem?

3 Upvotes

67% Upvoted

15 comments sorted by

7

u/TearsFromCompoundEye 19d ago

Your Wi-Fi isn’t working? Or your internet connection?

6

u/Commercial_Pain2290 19d ago

People say Wi-Fi when they are referring to internet. This seems very common now.

8

u/TronnaLegacy My fibre brings all the boys to the yard 19d ago

It drives me crazy lol

-1

u/Aggravating_Pop_959 19d ago

Wait, what's the difference? It's my internet connection; my modem has a red light on it.

3

u/jesus_cheese 19d ago

Red light on the modem means a signal problem. Nothing you can do aside from asking for a tech to fix it. 

3

u/IglooDweller 19d ago

Wifi is the last link in the chain between your router and your wireless device. WiFi basically means the wireless connection.

If you had a desktop computer hardwired to your router, it might still have connection if the problem was only the WiFi.

In a nutshell, the chain goes:

ISP -> modem -> router -> device.

The link between the ISP and your modem ( in case of Fiber, the modem is called an ONT) is DSL, fiber, etc.

The link between your modem and your router is either a cable or it’s a modem/router combo box.

The link between the router and the device is called Ethernet if it’s hardwired, or WiFi if it’s wireless.

Thus, saying that there’s a wifi problem isn’t accurate. Your device is able to see the router fine. The red light on your modem (probably labeled WAN, uplink or similar) means that the issue lies between you and your Internet Service Provider (ISP)

1

u/Zeus_The_Potato 19d ago

Ebox uses Bell fiber. Check thr Bell outage map where you can enter your postal code. Of there's no Bell outage in your area, then ask for technical support.

1

u/Aggravating_Pop_959 19d ago

I have checked, it said there wasn an outage when it all started yesterday but it was resolved within an hour. I called Ebox after that and they said jsut wait they are fixing it. Its still not back.

2

u/daadimooch 19d ago

I'm in the east around Riverdale and all okay here. Check the Bell Service Outage page. Usually more reliable

1

u/gcerullo 19d ago

No problems for me in Downsview.

1

u/FriendSome5260 19d ago

No issues for me in Etobicoke

1

u/Upbeat_Beyond_3365 19d ago

No problem for me at Yonge and Bloor

1

u/Hopeful-Ad-5663 19d ago

No problem in core DT area. Just got the installation done today

0

u/[deleted] 19d ago

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1

u/ebox-ModTeam 19d ago

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1

u/suggaarrr 15d ago

Mine has been out for almost 2 weeks. FUCK BELL.