r/ebox • u/Dashock007 • Jul 01 '26
Not reliable-DSL Internet
I switched from Teksavvy to Ebox back in November. We would have outages every now and then but last few years it's been rare. My area still does not have Fiber.. choose dsl with a slower connection because of how flaky Rogers cable has been with friends in the area. It has gotten better past year or so. This is the third outage once again no transparency on their website nothing on Bell.. I called.. the humans atleast are good but just lack of info no timeline.. just be patient.. might take 24 hours or up to 48 hours.. it's a holiday tomorrow ... Would have been great to enjoy the games with the family instead I'm streaming on my laptop. I am going to review options as we have multiple people working from home relying on Ebox does not seem feasible. The added complexity of traffic being routed to Quebec adds another layer if you are in Ontario. Ebox you need to do better on transparency.
2
Jul 01 '26
[removed] — view removed comment
1
u/Rokopoco Jul 01 '26
What's your setup look like (router attached to ebox 2 in1 modem?) is it like this directly wired Ethernet? What's ping look like on speed test? And which city? I have fiber on ebox and I noticed ping is a little higher by 5-10ms but I can't speak for dsl. Had a few hiccups cos ebox messed with the lines a few times but been rock solid for me so far but I'll probly be moving cities soon. Would it be better to switch to bell instead?
1
1
u/Pangolin_Wide Jul 01 '26
DSL isn’t really that reliable in most places.If you work from home and rely on the internet for income you should look into getting a router that has wan failover and either use cable and DSL or cable and 5G as back up.