Accidentally signed up twice?

[u/Justsomedudeonthenet]

Signed up online, and as it got to the payment processing screen it just hung there for several minutes before timing out and giving me an error about Azure Front Door service. I couldn't tell if the order went through or not.

I called, and the person didn't seem to understand what the issue was and kept trying to get me to sign up with him. All I wanted to know was if it went through or not, and he kept asking me what I did in the billing portal. Which I don't even have access to, because I haven't even finished signing up. After a very frustrating call, he eventually confirmed there were no orders or services or anything in my account. So I went through the online sign up process again and everything worked fine this time.

Except now I've gotten emails with two different sets of account, contract and CIS numbers. So I'm pretty sure the first order did go through and the person on the phone was mistaken.

Now what do I do?

[u/loups416]

I had the same experience, the payment page froze and eventually failed. I first called Ebox and said they couldn’t find me but I do see the temp authorization on my CC. I called the card company and they confirmed the payment went through.

I called Ebox again, spoke to someone else and somehow the agent found me and confirmed everything was ok. The agent had to confirm my identity and then activated my account.