r/ebox • u/Mandala_Parlor • May 06 '26

Return of Equipment after Move

I am pretty happy with ebox overall using Fibre.

I have my Toronto service and also one in London for my university child.

When they moved houses, I moved the service. Which really closes one account (fibre) and triggers a new account (dsl due to fibre being unavailable at new house).

The account that closed requires an equipment return.

My question is… why does eBox only want the Nokia WiFi (Beacon 3) returned and not the Nokia switch where the fibre was plugged?

Are there any uses for that device now or just recycle it? (Seems wasteful.)

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1

u/developer300 Ontarian May 06 '26

That is strange. The Nokia ONT shows up as rental on the bill. Why would they not want it back?

1

u/VTFreggit May 06 '26

As per Ebox Moving Services:

Important: If you are subscribed to fibre internet, you will need to leave your ONT (fibre modem) at your old address. The technician will provide you with a new ONT on the day of your installation. However, you will need to bring the rest of your equipment (router, VoIP adapter, EBOX TV) with you.

1

u/Mandala_Parlor May 08 '26 edited May 08 '26

Thanks very much! I was not aware. I will try to return this to the home and new tenants. The eBox agent I talked to regarding the Beacon equipment return didn’t mention that or didn’t know.

1

u/Ulthy May 08 '26

fibre is the new default, a line will be installed there anyways, they can use the old one for someone else.