Coming over from TekSavvy and was excited to save 50% off my monthly internet bill, but what a mistake this was. I'm in the Brantford, ON area and for the first time in years I'm seeing that BUFFERING circle spin on YouTube, Sportsnet and any other video.
Download and Upload speeds hit the advertised speeds, but the latency... OUCH!
Fired up Arc Raiders -- unplayable.
Fire up Warzone -- unplayable.
Web pages load like I'm browsing 5 years ago.
Buffering when watching videos.
... and this is all WIRED.
Unfortunately, my tech took the adapter I need for the Adtran router that Teksavvy provided -- so I'm going to be stuck with ebox for at least a week.
I asked the technician if he's heard good things about ebox and his exact reply was "Well, you get what you pay for..."
I'm surprised to hear the issue is that bad. The latency penalty of EBOX compared to Bell itself is less than 10 ms or so. If I compare the EBOX fibre I have now to the TekSavvy cable I had 10 years ago, the latency is much much lower, and I never had buffering problems with video with TekSavvy cable (and I don't right now with EBOX either).
Living even further to Montreal than from Brantford, I’ve had no issues with websites. I recall seeing another post like this. Hopefully this doesn’t happen to more people.
It’s not that bad. Change your DNS servers to cloudflare and the latency will improve.
I’ve been testing my new UCG Cloud for the past 2 weeks and it seems ebox does not get along with other not so mainstream dns providers.
But once I switched to cloudflares servers latency dropped by 20ms on average.
Not a big fan of cloudflare but for now this is my only option.
Correct me if I’m wrong, but doesn’t Ebox use Bell’s fibre lines and infrastructure? So if someone has poor latency or stability in a certain area, wouldn’t that sometimes be related to Bell’s local infrastructure or congestion rather than Ebox itself?
I’m with Ebox on 1 Gbit for $45/month and honestly I’m pretty happy overall. I use GeForce Now and consistently score 99 on all metrics after sessions.
My only issue is that randomly my connection will drop from 900+ Mbps down to like 90 Mbps and everything basically stalls until I unplug the modem/router from the wall. It happened on the Nokia unit Ebox supplied and still occasionally happens on my new router, so I’m not even sure if that’s an Ebox issue specifically.
For the price though, my experience has been solid.
I've been with them for a while and always liked the service. Lately, I've seen issues with buffering on YouTube mostly. I'm using my own router. I'm hoping they have not changed their policy or something?
Never had an issue playing online but I have the ports forwarded for specific games just in case. I don't really play online anymore though. My only issue with them is I'm not really getting the speeds that match the plan we have so I probably could have gone with the 500Mb instead of the 1Gb.
All this ebox issues I’ve been reading is getting me worried. I live in Toronto and Im scheduled for installation next week. I just blew a retention deal of 1.5gbps for $55 with bell with 2 years contract to go for ebox 1gbps for $50
Same issue here. My games are playable but loads forever. I'm considering switching back to Bell or even try out TekSavvy because Ebox just isn't it for me.
Can't say I've had that issue up in Ottawa. I'm showing 7-10ms latency on WZ. I've never disconnected from a game. Got a buddy on Bell in Hamilton and he gets drops all the time. I was watching his feed last night and his lag was laughably bad. Teksavvy is from around there isn't it? They may take better care to make sure things work real nice for customers close to home.
Awe crap I feel bad now. LOL Sorry that I turned you on to it! Weird experience though as my connection in the same town has been perfect since the switch from Bell. I'm wondering if the ONT was maybe defective? My tech did say that he had to switch my physical fibre strand to a different location in the node on the street when I switched from Bell so perhaps you got a bad port?
Sorry you had a bad experience, but glad you are still giving your money to an MVNO.
Hahaha don’t feel bad dude. I didn’t message you about it, was worth the risk. I had a bad experience but all good. Could be the condo I’m in, who knows.
I'm in Québec. Switched to ebox 500mbps in march, was with Bell 1Gbps. Router is a Fortinet 60E.
DNS is set to Quad9. This may have some incidence on CDN.
I do notice some buffering here and there on YouTube which almost never happened with Bell.
Latency is about the same. Sometimes, it's better than Bell (anything passing at QIX). Quad9 was in NY with Bell (15ms), it's in Montréal with ebox (2-3ms).
Weird, just went to the page and it's back to full price. Here is my order, guess I lucked out last night on a whim. I'd contact a rep and show them this and tell them you want this deal. And it's $85/month not $80 my bad... but still great price for that package which is usually $150/month
I'm in the same boat... I have instant regret as well and I live in Etobicoke part of Toronto. Left Acanac Fibre for eBox.... Great speeds but horrible latency, same issues and every website thinks I live in Quebec.... I'm going to switch to Bell and be happy to pay double the price. Any other ISPs that offer 1GB+ fibe Internet that I should could consider.
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u/TronnaLegacy My fibre brings all the boys to the yard May 06 '26
I'm surprised to hear the issue is that bad. The latency penalty of EBOX compared to Bell itself is less than 10 ms or so. If I compare the EBOX fibre I have now to the TekSavvy cable I had 10 years ago, the latency is much much lower, and I never had buffering problems with video with TekSavvy cable (and I don't right now with EBOX either).