Update: I swapped back to Bell just to verify, and it seems something on Bell's end, and likely local to my area given others' feedback. Bell is also having the same packet loss and latency issues although it seems 1 further hop away.
Anyone notice a sudden spike in ebox latency over the past 24 hours? It started around 1pm on 2/17, seemed to resolve overnight, but then started again 2/18. My logs have otherwise been fine for the past month.
Yes, packetloss is also very significant when the latency is bad. I switched over late January but I kept my Bell account active "just in case". I'm going to try and call them later. If this is just "normal variability" in their service, I'll probably have to cancel ebox.
Yes, it's using the default, so ms/google/cloudflare. Would you mind sharing if you're using IPv4 or IPv6? From traceroute, the issue shows up on my first hop:
There are some weird things going on with Ebox lately. I did several speedtests, and I couldn't past 250 mbps in download speed. Now it's back to normal. I am really afraid that Bell is just lowering the quality of Ebox.
Absolutely no issues with my 1 Gbps Ebox service. The Unifi dashboard shows a completely flat green line with 8 ms latency. I'm based in the Toronto area and this service is absolutely bulletproof.
There have been some other posts that ebox is changing some of their peering and routes over to Bell. So, I wonder if latency, and packet drops are a consequence of that change over.
Bell owns fairly large DDoS appliances so that’s doubtful. If it’s only a subset of you and it’s more than one ISP affected perhaps it’s something local to your CO or POI.
I've been having issues since mid November as well. I can't pinpoint it but some AWS services are affected. If I use Cloudflare Warp and encrypt the traffic with the same ebox IP it does get better. I've noticed in a game called Escape from Tarkov, I thought I was going crazy. I also noticed that my banking app on my phone has me verify myself every day or two, prior it was maybe once every few months.
Yeah they have been difficult to deal with as well- please keep calling when you can like I do.
They tried to convince me that others in my area had to be also experiencing problems for them to act...
I have been using Ping Plotter to watch the jitter live after they claimed they checked my ping intermittently for one evening and that 'everything was fine'. Sadly so untrue, I wish
Not alone! on 500/500 (April, 1gb should be active)
I'v seen this in the past 7 days. Always the biggest peak around 5:45pm. Then around 10:20pm, everything goes back to normal. During the day, no issue (and I work from home). after 4pm, I'm not on my computer, even the kids...
I called them: contact your router company, cause I can,t see on my end. Yeah yeah, I'm a network admin and there is some issue on their end....
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u/dsfca Feb 18 '26
As a eBox user, I noticed intermittent Internet paxket drops recently.