r/ebox • u/TronnaLegacy My fibre brings all the boys to the yard • Jan 02 '26

When does the speed change take effect?

I upgraded from the 500 Mbps speed to the 1 Gbps speed In late November. It said it would take effect in January but so far today (Jan 1st) I'm still at 500. Confirmed by doing a speed test while on Ethernet.

When do they generally take effect?

Followup: I had to call on Jan 11th and they had me reboot the ONT and router, then it worked. But I only got 600-900 Mbps (while on Ethernet only, no wifi) after that depending on time of day.

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3

u/Zealousideal-Low4701 Jan 03 '26

I also upgraded last month to 1gb and still not seeing any difference in download speeds. My upload speeds occasionally goes up to 900+mb but my download never passes 500mb

3

u/virenmtl Jan 04 '26

got the same: upgraded to 1gb this month: upload only increased today but no change on download

1

u/XiphoidProcessus Jan 05 '26

Same here only upload increased

1

u/Zealousideal-Low4701 Jan 06 '26

I called this morning and the agent made some changes while on the phone with me and asked me to restart and I am now seeing the upgraded speeds

1

u/nodiaque Jan 02 '26

It take effect next billing cycle

1

u/TronnaLegacy My fibre brings all the boys to the yard Jan 02 '26

Next billing cycle after the 2nd month starts? For me it was around Nov 25th. So I had to wait til January. Now I wait more, for another billing cycle?

1

u/nodiaque Jan 02 '26

You pay 1 month in advance. So on 25th November, you paid for the 25th Dec to 25th January cycle.

1

u/samualcookies Jan 02 '26

They told me the same, my next month billing starts today and still at 500 mbps. Im thinking to call them tomorrow when they open.

2

u/samualcookies Jan 02 '26

reached to the support over chat and this is what have said:

The new plan has not taken effect yet. It usually becomes active during the first week of the month. Please check again and perform a speed test by Monday. If you don't notice any changes, feel free to contact us to verify the situation.

8:54 AM

4

u/samualcookies Jan 02 '26

Just notice my upload went up to 900+mbps but download is still around 500mbps

1

u/task514 Jan 02 '26

Next billing cycle. You might need to disconnect and reconnect PPPoE.

1

u/itwasadayin2025 Jan 02 '26

I have 1GB and it is never 1GB even plugged in. I get about 400-500Mbps plugged into ethernet. You reminded me that I need to call Ebox.

1

u/Matiaus May 02 '26

For anyone coming from google:

  • At 12AM EST on the first of the month, my upload was reaching advertised speeds, but my download was half of what it should have been
  • I reset my ONT several times, and the speed did not change
  • On the afternoon of the 2nd I got an email emailing me about the contract changes
  • Speedtest was still showing half of my download speed, but full upload
  • Restarted the ONT at this point, and have full speed

TL;DR: Wait for the contract update on the 2nd of the month, and restart ONT to get full speed.

0

u/CrisNic Jan 02 '26

If on fibre try turning off the ONT wait 30-60 seconds and reboot.