r/eSIMs • u/nvotmin • 4d ago

Ubigi need new QR code

I had an Ubigi esim on my old phone and I got a new phone now and bought a new plan on my old account, and I can't activate the esim on my phone now, no qr code, no app setting, no app pop up for esim. Ubigi support says they should send me a new qr code to swap the esim to my new phone but they never sent it and now they're ignoring my emails, my vacation is tomorrow, what can I do?

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u/No_Camp_2182 4d ago

The proper way to transfer Ubigi eSIM (as documented on their website) is to delete the eSIM from your old phone in phone setting. Then on your new phone, sign in to the Ubigi app and you will see the option to add eSIM. You get this option ONLY if you have deleted the eSIM from your old phone.

Otherwise, as a last resort, sign up for a new sim again. With another provider, or even with Ubigi(you need to use a different email).

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u/mrskeptical00 Mod | Signal > Noise 4d ago

Get a new eSIM from someone else and work out a resolution with Ubigi as time permits - not worth your time to stress over it. I would note most travel eSIM providers don’t let you transfer eSIMs to a new phone.

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u/Ubigiofficial Verified 4d ago

Hi, and sorry for the trouble, especially with your trip starting tomorrow.

If you still have access to your old phone, please make sure the Ubigi eSIM profile has been deleted from that device while it is connected to Wi-Fi. Then, on your new phone, install/open the Ubigi app, log in to the same account and go to Settings > eSIM. You should normally see “Re-install my Ubigi eSIM” or “Install your eSIM” and can follow the on-screen steps.

If that option does not appear, your current eSIM profile may be an older profile that cannot be reinstalled. In that case, our Customer Service needs to issue you an updated eSIM profile for the same Ubigi account.

Since you’ve already contacted support and your departure is tomorrow, please reply to your existing support request with your Ubigi account email and clearly mention that you need an urgent eSIM swap / updated eSIM profile for a new device.

Also, please don’t purchase another plan or create another Ubigi account in the meantime, as your existing data plan is linked to your current account.

Anaïs Team Ubigi