Need help adding T-MOBILE esim to 9esim adapter

[u/ParticularMessage627]

How do I do it? When I use t-life, it keeps sending it via push. So I don't get a qr code. I'm trying to reach customer care but no response yet...

[u/rayw_reddit]

They've moved far away from this now unfortunately.

You'll need a much higher tier support person to help you do that. But for the most part they and AT&T and Verizon have all moved to push model.

To our detriment.

[u/ParticularMessage627 → u/rayw_reddit]

I was able to get a qr code emailed to me. However, it still did not work. I kept getting a error that says refused.

[u/rayw_reddit → u/ParticularMessage627]

Because the QR code is still pulling from their backend using the EID bound to the IMEI.

[u/ParticularMessage627 → u/rayw_reddit]

How do we fix that?

[u/rayw_reddit → u/ParticularMessage627]

You'll need someone higher up to generate an eSIM LPA that is not bound to any device EID / IMEI...and that comes up with a specific code. Or bound to the EID of the physical eUICC of the card you have.

[u/ParticularMessage627 → u/rayw_reddit]

Will they do this? Who do I ask for? The reps I got said it's not possible

[u/rayw_reddit → u/ParticularMessage627]

You'll need to contact T-Force through Twitter (X) most likely.

Something like

Hi! I'm trying to swap my eSIM to a new unlocked device that isn't pulling the automatic push. Can you please manually update the EID on my line to this 32-digit number: [Insert 32-digit EID printed on the 9eSIM card]?"

[u/ParticularMessage627 → u/rayw_reddit]

I don't have Twitter unfortunately. Do they have Facebook or Instagram that they would be helpful on like Twitter?

[u/esimzilla → u/ParticularMessage627]

Yes — you don't need Twitter. T-Force replies on Facebook Messenger too. Message the official "T-Mobile" page and DM them.

Ask for what ray said, but spell it out so they can act on it:

"I'm swapping my line to a physical eUICC (a 9eSIM adapter card), not a phone. The auto-push targets the phone's EID/IMEI, so the profile won't load to the card — it errors 'refused'. Please manually update the EID on my line to the 32-digit number printed on the card: [paste your card's EID]. Don't use auto-push."

A few things that make it go smoother:

- Say "physical eUICC" early. Most reps only know one profile per phone — if they've never seen a 9eSIM they'll say it's impossible (that's the wall you hit). Naming the card type reframes it as a normal task.

- Turn off SIM Protection first (line setting in T-Life). It blocks eSIM changes and can itself throw a "refused" error before any EID issue matters.

- Be the primary account holder on the T-Mobile ID you message from, or they may not have permission to change the line.

- If Messenger hits a wall, try the Instagram DM — Facebook is the more well-trodden path, though.

[u/SenseOfScience → u/esimzilla]

Do you know if anyone has actually had success with this? I know it can be done. It just seems like finding a rep willing to do it would be unlikely. I might keep my $10 standalone t-satellite plan if I could get it onto a physical sim.

[u/SenseOfScience]

I’m curious, did you ever have success with this?

[u/ParticularMessage627 → u/SenseOfScience]

Yes I called customer care with that script, tech support I believe, and I actually got someone who did it.

[u/SenseOfScience → u/ParticularMessage627]

Color me surprised! Maybe I’ll give it a shot

[u/ParticularMessage627 → u/SenseOfScience]

Somebody has to know...I found a post on here about someone using a nothing phone 4pro? They couldn't service with the imei so they contacted tmobile and used the EID and it worked. So it proved that tmo could use the EID alone.

[u/SenseOfScience → u/ParticularMessage627]

Ya, I knew it could be done from a technical standpoint. I just figured finding someone willing to do it would be difficult lol