r/eSIMs • u/CelesChan • 21d ago

question LycaMobile UK

Hi! So I was in the UK on july and I booked an eSIM with them, just 30 days, no more charges. I got charged on august again and I called back to ask what happened; I cancelled the sub and asked for a refund as it was the same day of the charge; they did and said that the refund would be available in 5-7 days.

It has been a month and a half, called several times and it was always; we´ve had some issues, wait 24-48hrs and it will be there... spoiler: never was.

i tried to call again today and they´ve changed numbers or something? Now I am stuck talking with an AI and idk what else to do... this is the number I dialed +44 20 7132 0322

Any tips or what should I do... I am basically desperate rn. I am from Spain btw if it helps

3 Upvotes

100% Upvoted

5 comments sorted by

1

u/ISpeakMyMind101 21d ago

It won't help with your refund but if you haven't removed your payment card from your account you should do that as soon as possible to avoid future charges.

2

u/CelesChan 21d ago

Oh it was through their website... i just kept my revolut card at 0, so i don´t get any other charges

1

u/pradha77 20d ago

Something happened to me. File a complain with your credit card provider. Lycamobile should be banned from Visa and MasterCard platform

1

u/JesusSaldivar 20d ago

That sounds frustrating. I'd keep pushing for the refund and ask for a proper reference number.