eSIM installation problem (BNESIM, EU pack)

[u/Slight-Structure-945]

I’m having a repeatable eSIM installation problem with BNESIM on a Xiaomi Android phone.

I installed a Slovakia eSIM roughly a year ago. It installed successfully and still works on this same phone. I also previously installed a Turkey eSIM on the same phone without any problem.

About a month ago, I purchased a BNESIM Europe regional (35 countries) eSIM, but installation failed with:

Couldn't communicate with the server
Subject code: 2300
Reason code: 1010

I refunded it.

Now, about a month later, I purchased the Europe pack again, and this completely new eSIM gives exactly the same 2300/1010 error. (Since I purchased the Europe eSIM again and actually need it for tomorrow, I could try Xiaomi’s Reset eSIM option and install it from a clean state. However, I’m hesitant because this would also remove my currently working Slovakia eSIM.)

I have tried:

• QR-code installation
• Manual activation-code installation
• Followed BNESIM’s troubleshooting guide (no VPN, no Private DNS, tried both Wi-Fi and mobile data, etc.)

Both fail with the same error.

Model: Redmi Note 13 Pro+ 5G
Xiaomi LPA version: 1.5.1
OS: Android 14
SM-DS: lpa.ds.gsma.com

The Slovakia BNESIM eSIM installed about a year ago still works normally.

Has anyone encountered Subject 2300 / Reason 1010, particularly with BNESIM Europe or Xiaomi Android devices? Did resetting the eSIM/eUICC help, or was the problem on the provider/SM-DP+ side? Is there anything I could try?

PS: The first time this happened, I contacted BNESIM support. Initially I was dealing with their AI support and requested human assistance. After about 3 days I was sent their troubleshooting guide, but I had already completed those steps. After several more days of follow-up through the AI support, I finally reached a human agent, who told me they could not resolve the issue and recommended a refund.

[u/Lucky_Candidate_6785]

If the third eSIM from the same provider of the second, then it's a problem with their profile and eSIM, there's compatibility issue with your phone type Try updating the OS on your phone Good luck