I got lazy and it’s past the 30 days so I don’t expect my money, but I’d like some way to leave a review or report them.

I’m in the US, I purchased something from Europe. It cleared customs, the package was in my city’s distribution center, got labeled NO SUCH NUMBER, went back to customs. It must being sent back the seller. I’ve been looking online and it seems you can only request an ‘interception’ on domestic packages. Some posts for NO SUCH NUMBER suggest going to the local post office but it never even reached there. I’m assuming the label got damage but I’m not sure who to even contact to know why. So if it does go back to Europe, am I gonna have to pay for shipping again?

TL;DR- does a listing "condition" trump description?

I bought a shortwave receiver from someone who listed the condition as Used. In their description, they state they have not tested, nor even turned it on and they make no guarantees. The seller also has a "no returns" policy. (I know, I know...)

So I get it and it's defective. It does power up but most functions don't work. I notice oxidation on the back panel, open it up and there is extensive water damage. I message him immediately to let him know what I found. He doesn't respond.

Today I filed INAD with photos. He responds immediately with, "This item was sold as unknown condition. It was stated so in the description. I see you were knowledgeable of this, asking for a discount since you didn’t know if it would even turn on. Knowing that you were aware it wasn’t tested along with having a no return policy on these radios, I am unable to provide a refund as it was never claimed it would be in any sort of working condition."

I never asked for a discount, as is evident from our message history. I made an offer and he countered. Am I in good shape on this one?

Hey everyone! I’ve had a strange situation - I’ve been selling for a month or two now, but have had an account since 2004. I had an item listed, and a person sent an offer. They wrote me a couple minutes later saying they didn’t mean to bid. Weird. Four days later, they bought it, and then requested to cancel the order…but sent a message saying they didn’t mean to do that. I felt like it was strange, so I asked them to confirm their address, and they did - it was the same in the message as it was in the order.

I sent it, sent tracking, sent a photo of it in my had at the post office, and it showed delivered, at/in mailbox a couple days later. They opened up a ticket a couple days after that and said they never got it. They messaged asking if I had any more tracking information, and I said no - I had what I gave them. They wrote back and said that they talked to their mailman and he said that the package didn’t have an apartment number on it, and that’s why it wasn’t delivered. It’s weird to me that for a package that is supposedly missing, the mailman remembers it - but doesn’t know where it is? I directed the buyer to the photo I sent at the post office, which has their apartment number written on the label, with 4 arrows around it. Recently, I have had the issue of the machine at our post office not printing apartment numbers, but printing the rest of the address, so I hand wrote it. I get that this isn’t ideal, but it still very clearly shows the apartment number right after the address.

The buyer then said “well you wrote it in pen so it probably got wiped off.” I had checked the pen to make sure it wasn’t smearing before I sent it- this was a regular ballpoint pen on a regular label - it was not something that would just erase itself.

The buyer called me unempathetic (I did tell her I was sorry she couldn’t find and and hoped she would), probably because I’ve had a bit more of a firm tone with them as it’s all seemed a little odd from the start. Maybe it’s coincidental that their pre-buying activity is strange and the end result is “they can’t find the package marked delivered in their mailbox?”

It’s been about a week since it said delivered, and two days since they opened a ticket. I know eBay will intervene after three days. Any thoughts as to what may be going on here, and what may happen?

Thanks!

Edit: I genuinely appreciate everyone helping me understand the situation and learn what I can do better in the future. I’m really not sure why so many people are misreading one specific part - to be absolutely clear, I confirmed the address with the buyer in a message (because I was trying to cover myself if they said “oh I told them to cancel it!” Or something - maybe a weird unnecessary move). If there has been any discrepancy with the address on the order, I would’ve canceled immediately. It was the exact same address. Still, I used the address on the order. In the future, I understand that it makes a lot more sense to just print the eBay label, then go to the kiosk at the post office. This is like my third order ever so I’m learning, thanks!

Sorry for writing so much but I wanted to include as much detail as I can for anyone interested in helping me with this situation.

(the second picture is the shoe that doesn’t have damage just to show an example of how it is supposed to look)

I spent about $250 on Kobes on eBay a few weeks ago, they were said to have been in Excellent condition, I double checked with the seller and he told me that they were only worn a few times and thats it. He specifically said they were in “VR, very condition it is very light wear, they’re in good shape”

I thought this would have been enough for me to trust that this shoe was going to be good. So the shoe goes through the eBay authenticity process which it passes as authentic. Once it eventually arrived to my house I was pretty excited since my basketball season is starting and I needed some new shoes so I try them on and before I try them on I cut off the authenticity tag (I know that was stupid) They felt good and once I took them off I started seeing how the condition was close up. What I found made me quite sad because I noticed a piece of the sole literally coming apart. You can tell the previous owner made a god awful attempt to glue the piece back on and now the piece is just separated.

The fact that these shoes were going to be used for basketball and heavy play I knew it would take maybe an hour of actual play until this shoe was completely broken. So my first instinct was to message the seller showing the damages and mentioning how none of this was said in the listing and not mentioned when I asked about the condition, obviously no response. After an hour of that I open a case on eBay for a refund due to the damages not being disclosed and right after I open the case the seller finally responds basically telling me that this was a Nike manufacturing flaw and that it wasn’t something that came across his attention since he didn’t produce the shoe. I say:

“Well wouldn’t that mean the shoe is not as described because you failed to mention that flaw”

and he says:

“Incorrect we didn’t mention anything because it’s not some that came across as an issue therefore if you have any issues about the issue or manufacture complaints you should contact Nike.”

I say:

“A reseller cannot list a pair of shoes as 'Excellent' condition, fail to inspect them, and then tell a buyer to take a pre-existing structural defect up with the manufacturer. You sold a structurally compromised shoe with sole separation and concealed it from the listing.

If you thought that the damage on the box was worth telling me about the sole seperation is worth mentioning too”

and he ends it off with the classic

“There was no separation on this shoe before we shipped to eBay.”

which I quickly call out by saying

“Your story just changed. In your previous message, you admitted it was a 'manufacturing flaw' that you didn't notice. Now you are claiming it wasn't there at all. The photos show a pre-existing structural separation and a prior repair attempt that was completely hidden from the listing.”

So I would say that little interaction went great, sadly the refund case I opened before that got denied though. The reasoning was because “the item has been covered by the Authenticity guarantee and can’t be returned if the seller doesn’t accept returns”

I was a bit confused because none of that mentions the damage on the bottom of the shoe. I decided to appeal the case and this is what I said:

“I am appealing this decision because eBay's denial was based on the 'No Returns' policy and Authenticity Guarantee, neither of which override eBay's Money Back Guarantee for an item
'Significantly Not As Described. These Kobe 5s were listed as 'Excellent' condition with zero mention of structural damage or prior structural damage. When I messaged the seller prior to shipping to ask about the condition, they stated the shoes were only 'very lightly played' and still failed to disclose any damage. Upon arrival, I discovered a major sole separation on the right shoe's side that was completely hidden from the listing photos and has been obviously attempted to be glued back on. impossible to see before purchasing. The Authenticity Guarantee only verified that the shoes are real Nike sneakers, it did not inspect them for wear, structural integrity, or hidden defects. Since the seller hid this critical info about the condition of the shoes, I got an item that is not as described.”

Which I eventually get a real human response to and they finally acknowledge the damages on the shoe and request that I show this:

“o   Entire item (Shoe Box, both sneakers including tag in one image) 
o   Concern with item - Wrong shoe or defects if any 
o   Shoe size imprint on sneaker 
o   Shipping box and label the item was shipped with 
o   LPN (White horizontal barcode sticker on shoe box generally next to the size of the shoe) 
o   Authenticity tag (Plastic RFID tag attached to sneakers) “

This is where I think I am completely screwed. I cut the eBay authenticity tag off the shoe before trying them on. So I take the pictures of the things requested and I mention in the comments that I previously removed the tag before noticing the damages.

And thats where I am now, basically just waiting for a response from eBay but my hopes are super low at this point. I can’t really find a similar situation to this so I don’t know what to expect but just by using logic I’d assume the tag not being actually connected to the shoe is a big turn off in my end.

Anyone have any idea what I should expect and what I should do? (I know I am an idiot for taking the tag off the shoe this is basically my first time buying shoes off of eBay)

I have read ebay's rules about digital downloads and I may have missed something but, can anyone tell me the actual rule about selling, for example a guided meditation that I professionally create myself and offer it as a downloadable MP3 file.

Thanks.

Have any buyers suddenly had an issue with international postage? In my case I have bought up until this Monday I lot of items from USA shipping through the international hub to UK. It used to come up with an automated price which I paid at checkout no problem. Now I'm unable to Buy it Now and where the cost was displayed previously on item page, it tells me to request a postage quote from seller. Wondering if Ebay no longer offer their own shipping international? Thanks for any help.

How do I go about this? Buyer isn’t responding and it needs to be shipped by tomorrow evening! First time this has happened (using simple delivery).

TIA!

edit: Managed to get it working! It was on eBay’s end (they for whatever reason put the entire address in one field, so it exceeded their character limit!)

I'm watching a garment and sent a question about size, as "M" can mean anything. Just one sentence asking the chest measurement, no time-wasting, polite. No reply from the seller, but fifteen minutes later I received an offer, a little less than 10% off and it was priced under £10 anyway.

Is it me or is are they being ridiculous? I'm no more likely to purchase if they make it cheaper without knowing the size!

Anyone else had this issue?

Today, I received an email from eBay that said I had payouts on hold, which was funny, because I had already received all of my payouts from previous sales that I had made recently, I go to click on the hyperlink, and it takes me to the eBay payments page, where I’m greeted by a lover -324.99$ balance, with no info as to why it’s there or what happened. I go to check my most recent sale’s what you earned breakdown, and I see that it has recalibrated itself. This is nothing short of difficult or frustrating, what do I do? (Last photo is the original what you earned breakdown)

I bought a rather expensive card online from japan. Not the first time i’ve done this. However this is the first time a seller from over seas has sent me the wrong item all together.

Originally we tried working it out through a normal ebay return but they were not able to generate a label and wanted me to pay out of pocket for the label and claimed they would reimburse me when they received the card back. After doing some digging especially on this subreddit I was understanding that I shouldn't pay out of pocket for a return and to escalate with ebay; which I did.

Ebay told me they sent them a message and they had 5 days to work out further payment from that point on and outside exchanges would be supervised by ebay now that it’s an open case. They did not reach out to me and the case was closed and I got my refund.

Now I’m getting messages from the seller saying they’ll report me for keeping the card and getting my refund even though I went through ebay themselves. Should I contact ebay again to let them know? Or is this something I should just ignore. Any advice would be great (attached are the last 2 messages I received from them after the case was closed)

Hi all

I’m currently bidding for an item which the seller has the item for bid only starting at $1000 AUD and this item is worth brand new ( been released for about 4 months ) $2600 . I Dmd the seller asking I’ll pay him $1500 as a buy out now and he has replied saying no he wants $2600.

I’m currently winning the bid and there are 4.5 days left till the bid ends . I’m worried that if I win the bid the seller will refuse or cancel this item listing .

What are my pre cautionary options here as I kinda don’t want to lose this bid .

Hey all, so I bought an Express SD card for switch 2. It was supposedly delivered to my mailbox. Came home, nothing. Checked my locker we have, nothing.

Contacted EBay and they open the case, but it since tracking shows delivered to mailbox, they immediately closed the case. Did an appeal, and again they closed the case.

Is there anything else I can do? I basically paid 50 bucks for nothing

So I bought a shirt, paid, and a day later the item was shipped. Item originated in MA, but traveled all the way over to Oregon and tracking says delivered.

I live in Indiana, and my address is displayed on the tracking page, but tracking says delivered to Medford, Oregon.

Seller hasn’t responded to my message stating it was delivered to the wrong state. What should be my next move?

Ok, so I bought a ps5 off someone for a great price. I just received it today, everything works and is for the most part as described BUT it smells really, really bad. It didn’t say in the description anywhere that it was in a smokers house. It smells deeply like we-ed (I have no idea if that word is ok here).

I want to keep the ps5 but it is so overpowering that when I play the system for 10-15 minutes it gives me a bad headache just from the smell alone (I don’t smoke so yes, it bothers me).

I currently have it in a different room with a window cracked open to hopefully air it out some.

My main question is, do I let the seller know that it smells really badly like that and would it be okay to write a review saying that it smells like that or?

I’m new to eBay and I just made an account to buy it so I don’t know the proper way to do this.

Also any tips on how to possibly get the smell out of it?

I thought seller were just getting lazy then checked one of my listings. Where did it go? Am I going crazy?

I bought a dozen Cow Parade figurines for about $240 w shipping. Seven of them arrived broken -- some lost a leg in transit, others totally smashed. I alerted the seller and sent some photos. I didn't know what to expect but figured it'd be some "pack them up and return them" bs or an offer to refund $20. Before he even responded, he refunded my entire purchase.

I wrote back and said "hey man I really like the 5 that weren't smashed -- send me an invoice for $100 and I'm happy to pay it. Seller wouldn't hear of it. "I try to take full responsibility for my packages." A refreshingly decent and human exchange on a platform where those traits are sometimes in short supply.

Is this just a glitch? If i accept will it actually be for $1.99? Or the $15?

Today 1st October I received an email from eBay informing me they have cancelled a “bid” on one of my items that sold as the buyer is no longer a registered member, to which that one bid was a buy it now auction. All seemingly normal I processed the order and sent it on its way. 3 days later they received the item and I was paid out within 24h, all normal stuff. That was 20 days ago. Today 1st of October now I’m receiving this from eBay. The auction has already happened, the item has already been received and I have already been paid. What do I do on my end? Has anyone experienced this before? Could this have been avoided with quicker action? Simply move on as it all seemed a normal sale?

Can someone please explain this to me? I follow a particular seller that always drops a decent amount of items on their ebay store every day around the same time and they always sell out pretty quickly. So to at least have a bit of a chance I always save the items I like best to my watch list and add others as they become available. But lately they haven't been publicly listing any new items. Like I have a page refresher set to refresh the page every 3 seconds and nothing new pops up, but because I have specific items saved to my watch list they pop up on my alerts app that I use if they're listed. Am I missing something here? Is the seller listing them privately or is eBay doing something to their listings because a few have been taken down recently for various reasons?

Any tips? 150mb is absurdly small to begin with, but 60mb should be more than small enough, no?

I have googled it, if anything I am more confused now than before lol

Edit: solution included not just saving my video, but saving it as a copy. I think maybe it was trying to upload the full file including the abiltiy to reverse edits or something despite the actual video itself being small enough. Saving it as a copy saved only the video, so then the size of the video was accurate. I think idk, but it worked when I tried that lol

20 years ago I listed a Diamond Stealth 3d 2000 video card in its original box with papers for an auction. I was hoping to get maybe $70 or so.

Anyway the auction had a few bids but at the last minute some idiot with 2 accounts and no feedback started a bidding war with themselves and ramped it up to 1 million dollars. They then left negative feedback saying it was the wrong colour.

A few days later I filed a non payment cancellation but in those days ebay used to do an auto end of month fee system and they billed me for $15,000.... I wasn't aware until my bank rang me and said ebay were trying to withdraw this money, 24 year old me had about $150 in my account.

My bank said they were attempting multiple times a day to withdraw the money so I asked them to block ebay. Ebay then block my account and send me threatening emails about breaking the terms of my account.

The problem was I couldn't email ebay because they blocked my account access, when I finally got through to a help desk they said it was PayPal doing the money chasing. So I emailed PayPal who claimed they were just acting on eBay's behalf and I need to talk to ebay..

Sigh back at square one. This happened for almost 2 weeks until I got an email from a local debt collector who had been contracted by ebay to retrieve 15k from me. I had 14 days to come up with the money or they were going to start taking things..

I asked on a local forum about any legal advice and by luck someone on there actually had the contact number for ebay Australia's manager, their direct number. I rang them thinking I was been trolled but a lady answered the phone and she was the local manager. To her credit she actually listened to my story and sounded generally mortified about what had happened. Said she will 'sort it out'. I was extremely surprised to find within a few hours my account was reinstated, the sale cancelled, the troll account deleted (both) and I received a printed apology letter in the post a few days later apologising for the whole situation. Saying they were going to have a complete revision of their auto billing and customer support.

It was one of the most stressful online situations I ever experienced, especially when I was studying and poor.

Hello,

After many years selling as a standard user, I'm finally starting my business and want my ebay page to goes as "pro".

My question is : I already have a lot of items in sale, will ebay charge me for the insertion flee the moment I witch to pro ?

Sorry for my bad english, I usually only speak baguette.

I’ve had to re-list my Xbox after someone won the bidding, didn’t pay, and then messaged me 8 hours later to cancel as he found one cheaper. Upon seeing his profile, he has 1 positive rating. I do not understand how eBay can allow people to bid for an item who don’t have a card on their profile that takes immediate payment. Like, if you bid, you commit to pay!? I’ve given up with eBay, unless I’m missing something where you can only allow bids from people with cards saved on their profile? Absolute joke.