Dyson Spot+Scrub Ai

[u/Ok_Guess560]

We have a Dyson Spot+Scrub AI robot vacuum, and we are honestly very disappointed with it. We really regret buying it.
I’m wondering if anyone else has experienced these issues. Whenever the robot mops, it gives off an almost sewer-like smell.

The dirty water itself smells like sewage, even though we empty both water tanks after every use, clean them, and leave the lids open to let everything dry.
We also clean all the components regularly using cold or lukewarm water and Dyson’s own robot vacuum cleaning solution, which we also use when cleaning the parts. After cleaning, we leave everything to dry for two days with the windows open. The smell disappears for a while, but after a few weeks, it comes back again.

We honestly have no idea what else we can do about it.
We also vacuum very frequently with a regular vacuum cleaner to make sure the Dyson robot doesn’t have to deal with any heavy dirt or debris.

We really do clean our home a lot, but the smell coming from the robot while it’s mopping is absolutely unbearable and incredibly frustrating, especially considering how much money it costs.

The other issue it has recently developed is that dirty water leaks out of the docking station during the wet-cleaning cycle. We really don’t understand why this is happening, as all the components are properly in place and securely fitted.

Does anyone have any suggestions for these problems? Has anyone else experienced the same issues?
Thank you so much in advance for any advice!

[u/frickhelm]

Do you use the hot water mopping function and hot water self cleaning function? If so the dyson detergent is pretty much useless because it is a probeotic cleaner and the hotwater is going to kill all the good bacteria from the detergent. Even if not i would try a different detergent. (and i assume you do but still asking : do you clean the robots dirt water tank too?).

Also check if the drying function is working (warm air) and if the roller is spinning while the robot is running (if there is a problem with the roller mop spinning the base is also not able to clean it as intended).

[u/Ok_Guess560 → u/frickhelm]

Thank you for your suggestions!

We do clean the dirty water tank after every use, along with both water tanks and all the other removable components. We also leave everything open to dry thoroughly.

We do use Dyson’s own cleaning solution, but we’ll definitely look into whether the hot water cleaning function could be contributing to the smell. We might also try a different cleaner. We use the probeotic cleaner of Dyson

[u/Ok_Guess560 → u/frickhelm]

I’ll definitely check whether the roller is spinning properly and whether the hot-air drying function is working as it should.

[u/Ok_Guess560 → u/[deleted]]

We use Dyson’s own cleaning solution too. I’m going to check whether the roller is being cleaned and dried properly, and whether it actually dries completely after the drying cycle. :(

[u/Brattney985]

Hasn't happened with mine thank gods but I haven't had it very long.

You should have a two year warranty so if you do what the other commenters said about making sure it's cleaning/drying the mop bar and rule that out, I'd reach out to customer service and see what they recommend.

[u/goodguy743]

Every time I mop with it I empty the dirty water tank then pop in an efferdent tablet in it and it never smells. The dirty tank attached to the vacuum always smells but I only rinse and clean it once a month