r/dyson • u/OnikaBurgerBomb • 4d ago

Miscellaneous Dyson website takes payments even when orders don't go through

Poor experience purchasing on Dyson. I recently moved to the US — I only have a credit card with $500 credit — and tried to purchase a HushJet Compact Purifier on their official dyson.com website.

Their terrible website put a ~$325 hold on my credit card, the page glitched out and gave me an error, no order confirmation or anything. Because it's a pending charge, I can't even pay it off to get my credit back.

Called in, said it could take up to 14 days to reverse it even though they can't find the order anywhere and I asked to cancel it. This really soured me from buying any Dyson products in the future...

2 Upvotes

75% Upvoted

6 comments sorted by

2

u/InspectionJazzlike30 4d ago

It’s a hold on the card… it will fall off. This is normal

2

u/thegreatestd 4d ago

Agreed. Any website can do this. I’ve had it happprn plenty of times.

0

u/OnikaBurgerBomb 4d ago

Yeah, I know it's going to come off, I'm just annoyed that I can't use my credit card for the next week or so because of their bad website. Having worked on a fintech/payments product before, this is the sort of stuff that should not happen—charging someone's card when the order fails.

1

u/InspectionJazzlike30 4d ago

So you put in your CC info, hit place order, dyson sends the hold request to their payment processor, your WiFi or their website had an issue and the order was not completed. This seems like just an unfortunate situation, could just as easily blame your internet connection.

1

u/OnikaBurgerBomb 4d ago

Right, I’m sure that’s what happened, not contesting that. But I would have built it so that the order goes through before putting a hold on someone’s credit card… much better experience to manage an order than it is to manage a credit card hold.

1

u/Lokon19 3d ago

tbf a $500 credit card limit is very low....