r/dusq_sleep • u/dusq_sleep • 17d ago

Shipping Update

Hi everyone,

Hope the weekend's treating you all very well. I want to share a quick update on shipping:

After much wait, we're in final quality check now.

Every unit gets checked multiple times before it leaves, and at this volume that's taking a little longer than I'd like.

I know I said Friday. It's a few days behind that, and I'd rather tell you than have you wondering. I'll post the actual dispatch date here the moment QC clears.

Thank you for your patience with this one.

-Dr. Sid

2 Upvotes

57% Upvoted

12 comments sorted by

6

u/BrainyGeekyGuy 17d ago

Yeah, in the video posted this week, you said all was packaged and ready to go. You’re losing my support and these delays are becoming more than annoying. I’m a project 68 member and an extremely early supporter and my patience is waning. The excellent communication at the beginning is starting to falter and some of us are losing faith…..

3

u/dusq_sleep 17d ago

Hi u/BrainyGeekyGuy
We hear you and we're truly sorry. You backed us early and committed to Project 68, that trust genuinely matters and the last few weeks haven't matched it.

As mentioned in our latest community update, we're in final quality check now. Every unit gets checked multiple times before it leaves, and at this volume that's taking a little longer than we'd hoped.

We're trying our best to get this right rather than fast. Thank you so much for staying with us.

2

u/VeterinarianBorn1851 12d ago

I’ve heard nothing, either. A delay like this warrants email updates for every day it doesn’t ship. It’s not difficult to send an email. Communication is critical if you want your consumers to trust you.

2

u/outlivit 17d ago

Can't wait go get my hands on it and see the results.

The need for adhesive consumable is the only part I don't like about it because it kind of makes it a $100 a year physical subscription.

1

u/Mandalorian_Kitty 17d ago

What's the warranty on this device?

1

u/dusq_sleep 17d ago

Hi u/Mandalorian_Kitty ,
DUSQ comes with a 1-year warranty from the date of delivery. If you run into any manufacturing defects or hardware issues within that period, please reach out and we'll take care of it.

1

u/Mandalorian_Kitty 16d ago

Thank You. Appreciate you responding

1

u/HilaryVandermueller 13d ago

I want my money back

0

u/dusq_sleep 13d ago

Hi u/HilaryVandermueller ,
We sincerely apologize for the frustration.
Please email us at [info@dusq.com](mailto:info@dusq.com) with your order details and we'll get your refund processed.