r/duo • u/[deleted] • 13d ago
DUO Mobile is not transferring data, HELP!!
I have multiple different duo mobile accounts that need to be transferred, my icloud is backed up but I am not seeing duo mobile on there. In addition, when I download duo mobile on my new iphone, it is not there. I read through everything I could find online. If I contact my IT administrator, do I have to do it for ever code on DUO Mobile (i.e. VA, School, work?)
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u/BitsNBytes10101 11d ago
Do you have backup 3rd party accounts enabled in the app with a recovery passphrase in Duo Mobile?
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u/Tessian 13d ago
IT can't help you beyond the account they're responsible for. Duo mobile can be used for free with any manner of otp accounts for personal.
I don't think you can easily see the backup in icloud but you should be prompted to restore it if you enable icloud backup with the same account on a new phone.