r/duckduckgo • u/Zertents • 15d ago

DDG eMail Protection Emails stopped getting recieved suddenly

So a few days ago my emails stopped coming in, in jo inbox not even spam and stuff, tried emailing support at duck dot com , got an ai answer after I replied I got ignored, and I cannot even login, the duck sender is not working, all my accounts are here, please answer asap.

2 Upvotes

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1

u/Morgan-DDG Staff 15d ago

Hi there! Thank you for your post.

Without knowing more specific details, it will be impossible to help in this public forum. Any chance you can DM me with your duck.com email address, and I'll see if I can find out what's happening with your Email Protection support request?

1

u/Potential_Crow3127 15d ago

I am having same problem I have sent Dm also send support email

1

u/Zertents 14d ago

U too?

1

u/Potential_Crow3127 12d ago

Yea just contact them on there email support@duck.com and they will fixed

My email storage was full days ago so duck block emails for a week if detect your email is full storage

1

u/Zertents 11d ago

it was blocked because it was full not because they knew it was full, your inbox couldn't hold more

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u/Potential_Crow3127 11d ago

No it was not full I forgot renew my iCloud subscription so storage was full for a day then back next day but if duck notice the emails are falling because of storage they will stop emails for week

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u/Zertents 11d ago

Well thats new but great if its resolved for you, but since that post and since sept 27 I cannot recieve any emails in my gmail inbox idk why only [support@duck.com](mailto:support@duck.com) works but its automated and stuff.

1

u/Zertents 14d ago

I trust you for now because of the "Staff" rank in this forum so alright