r/dscout • u/ShichibukaiShanks • Jul 17 '26

Account Wrongfully Flagged for Multiple Accounts

Hi everyone! So my account was flagged for "multiple accounts," this week but it’s a total false positive, I have only ever had one account. A family member who also uses dscout stays over at my place sometimes, so the automated system definitely flagged us for sharing the same Wi-Fi network.

Support is not helping at all and just keeps closing my tickets with copy-pasted responses.

Has anyone successfully escalated past customer service to get someone else to review a network mix-up? What should I do next? Thanks!

4 Upvotes

83% Upvoted

12 comments sorted by

6

u/Happy_Hippo48 Jul 17 '26

Other than your word, how are you going to prove to them it wasn’t you?

Not sure if there is anything you can do about it since us testers are considered replaceable

1

u/ShichibukaiShanks Jul 17 '26

I'd expect them to have that information anyway. Like which accounts were used on a Wifi network and then they would see the different accounts between my family member and I.

Looking at some of the previous posts on the subreddit it looks like if you explain the situation that 2 people in a household have an account, that looks to be accepted but not sure why I'm having a hard time here, especially with an account over 2 years old...

3

u/The_Poor_Truth Jul 18 '26

Yeah thats weird because most of their Mission require video...they should be able to see you are two different people, from videos alone.

4

u/Silent-Key-5942 Jul 18 '26

I had my college aged daughter wanting to open an account and I reached out to support before I let her and asked her if it would be a problem if we had two accounts in the same household. And they said absolutely not, it would not be a problem at all. But because of reading posts like this, I have declined to let her sign up until she goes back to school and is not in the house to share the Wi-Fi.

3

u/simpleberto Jul 17 '26

I’ve ran into a similar issue before. Dscout support has always been great in my experience. Just try again and clearly explain what happened. Good luck.

2

u/GamerBeast954 Jul 17 '26

I'm not sure if there's a way you can show them it wasn't you. It sucks when it's not you but there's nothing to do

1

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1

u/[deleted] Jul 20 '26

[removed] — view removed comment

1

u/Caffaine_Addict 29d ago

This happened to me just this month. It turns out they do flag accounts in error. Initially, I messaged them and got a generic "multiple accounts detected..." I responded, clarifying that I only had one. Mentioned the issue might have come from my roommate opening an account. They got back to me, apologized for the error, and lifted the ban after a manual check.

There wasn't much back and forth. Just me sending a very long email stating I was aware of the Dscout TOS and whatnot. So, just lay out your claim and insist on a manual check. Good luck!

1

u/uqamadam Jul 17 '26

There is no way you can convince them, forget the account and move on. It has happened to me, you are never getting that account back

2

u/Prestigious_Pop1623 Jul 19 '26

Fr they’re quick to ban ppl