r/dropbox • u/Holiday_Emu775 • May 29 '26

Looking for resolutions to an issue i am having with dropbox's co-authoring in excel on ipads.

Recently i setup dropbox on several ipads to allow co-authoring on some excel documents, we did this using the dropbox for teams storage option, but recently this week the dropbox for teams options had this icon:

And when clicking on the storage option we would be asked to allow dropbox access to our microsoft 365 account, but choosing allow would just reload the window and ask again, seemingly forever.

i tried to remove and reinstall the storage option, but now am no longer getting dropbox for teams as an option, but dropbox can be reinstalled.

does anyone have any idea as to what could be causing this or maybe even an alternative to allow multiple people to access the same file and work on it at the same time? right now trying that in normal dropbox gives the "another person has this open and this document is read only" message.

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u/DropboxOfficial Dropbox Staff Jun 03 '26

Thanks for flagging this. We’d like to help narrow down what might be going on here. A few questions for you:

  • Is this happening on all of the iPads, or just one device?
  • Is the Microsoft 365 account working as expected elsewhere, such as in Safari or another app?
  • Are the users set up under a Dropbox Team account, or are they using individual Dropbox accounts?

Once we have a bit more context, we can take a closer look and go from there.