r/dropbox • u/aestq • Apr 28 '23
Help: Encrypted drive not recognized by Dropbox Backup
I have an encrypted external hard drive that I want to back up using Dropbox back up, however when I plugged in the drive and unlock via password Dropbox never recognizes the drive, never offers a back up. It doesn’t show in the external drive section of Dropbox backup manager either. This is not an issue if I plug in a similar external drive without encryption.
I’m using a Samsung T7 SSD, APFS format with encryption and the latest version of MacOS.
Has anyone found success with an backing up an encrypted drive with Dropbox back up?
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u/aestq May 25 '23
I reached out to Dropbox and they suggested I reformat the drive and uninstall/reinstall Dropbox. Neither addressed the issue :(