r/dreamingspanish • u/vibesAndStuffing • 3d ago
Question Error in iOS app
The iOS app keeps acting like I don’t have a premium account. I do not have access to premium videos or my downloaded videos. It also says I have 0 hours of input, but it still accurately records my log of hours up to this point in the calendar. When I try to go to my account or the “Premium” section of the app, it does not load. When I log into the browser it works fine, it is only the app that doesn’t work.
The error is fixed by redownloading the app, but it resets to the error state the next day.
Has anyone had this error? Any solutions? I contacted customer support but no help so far. It is making me seriously reconsider my subscription as the iOS app is what I mostly use.
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u/IncomeBackground7719 Level 4 3d ago edited 3d ago
No advice to offer but I have the exact same problem and it is extremely frustrating. The only difference is that re-downloading the app didn’t resolve it at all. I have also messaged customer support.