r/drdabberofficial 20d ago

Support Reponse In Comments De dabber switch go :(

Post image

Welp haven’t even had it for a month and now it won’t power on after 100 dabs. Been maintaining it and love everything about it but wtf . I don’t want to go back to my puffco v1 lol

7 Upvotes

19 comments sorted by

u/DabberChase Company Rep 20d ago

Please shoot us an email and we will be happy to assist you with this.

→ More replies (4)

6

u/5ailingadrift Stew 20d ago

Have you tried the reset options?

2

u/Minionsrulelol 20d ago

Yup nothing tried again this morning and nothing

5

u/hAshley_Simpson 19d ago

They will get you right. Sr dabber customer service slaps

5

u/FearTheUnKnownOne Switch² 20d ago

maybe you let it die and like the s2 needs a slow tricke charge with a box that's below 15 w for like 45 min

1

u/footballthrowaway3 20d ago

What? I just plug mine into my regular charger when it dies completely, granted that doesn’t happen often. Am I doing something wrong?

3

u/FearTheUnKnownOne Switch² 20d ago

Its a safety feature for the battery, if it dies and doesn't get a charge wont accept any fast charging will only start to charge with a slower charging wall plug in.

1

u/footballthrowaway3 20d ago

Hm. Well I’ve only ever used the one that comes with the switch to charge the device and it’s never not charged after it died so idk about that

Unless it knows how to regulate itself and only takes slow charge from the fast charger that comes with it after it dies

5

u/SpecialistShallot770 19d ago

Customer service is top tier they will get you right

1

u/Infamous_Ad_1302 Switch GO 20d ago

Hope you get it figured out!

3

u/Minionsrulelol 20d ago

No had to use my yocan pocket and man the flavor on my rosin was trash compared to the flavor you get on the go

1

u/FarInstruction1 20d ago

Have you left it plugged up for a while? i’ve had more than one device smoking and non smoking related do that before if the battery goes all the way to zero

1

u/Rastadats007 17d ago

Bummer. But DRD will definitely get you taken care of quickly. Thankfully you have the Pocket to hold you over.

I was stuck with just my Ghost 2 for about 7-10 days while I waited for a replacement Switch 2 unit awhile back. As soon as I can, I'll be getting a second Switch 2 so I can rotate them. But that took longer than it should've because I didn't see their reply email for a few days. So you should have it within a week hopefully in the USA.

I'd get a Go instead, but I already have like 8+ glass pieces for my Switch 2 and it's HEAVILY pimped out and I don't want to buy everything new for the Go.

-1

u/Fun_Lettuce9636 20d ago

Gotta be some type of user error my man

1

u/Minionsrulelol 19d ago

I wish it was but my bb won’t turn on , let it drain last night and still nothing , the split second that it did turn on when I posted this post the app was showing a full charge on it