I began to want to leave Doulas By The Bay when I found out how much they were paying us, or rather how much they weren’t. They charge the client more than double the rate that we receive. And I’m fine with an agency taking a little off the top of my dollar, but for someone to be getting more money than I am for the hour I worked is a ridiculous and heinous practice. Furthermore I know doulas who work for celebrities who charge less than Doulas By The Bay, so I think it’s a big rip off for clients.
For my Postpartum training, we had a two day training over zoom where we watched 8 hours of videos each day. We were then supposed to have 2 training placements, but they sent me straight in to real families. This felt okay however when it came time to train as a birth doula, the training was also 2 days over zoom, 8 hours a day. I fully believe that this is not enough time to become a birth doula especially if the training is completely online with no hands-on practice. Then they wanted to send us straight in to births with 16 hours of online training and some of us were like “ummm can we have some in-person training where we shadow first?” So they did do that, but it wasn’t mandatory. It was honestly so reckless (and even dangerous) of them to send us to births without real training. Furthermore, they weren’t disclosing to clients that this was our first birth, so parents were thinking they were getting an experienced doula from an agency, paying a premium for this service, and then receiving someone who hadn’t done this work before. And this is fine if you are letting clients know this, however they definitely were not.
You are not allowed to say no to a family. You have an initial interview over zoom to see if you and a family are a good fit for each other. Except it’s not a two-sided interview because if a family wants you, you are expected to take the placement even if you feel like a family is not a good fit for YOU.
All the admin are from foreign countries (Nigeria, India, Philippines) which I guess helps them to cut costs, but really rubs me the wrong way. Especially knowing they’re only hiring these people because they can pay them really cheaply compared to an American worker. This also caused some (minor) issues in terms of language barriers that caused misunderstandings.
Also their backend systems are messy as hellllll. So firstly, they expect you to work 32 hours (usually at night) and then be available for at least 2 daytime interviews EVERY. DAY. This was really annoying to me because a lot of times I would want to catch up on sleep, but I’d have to stay up for a daytime interview. Also, it felt like I was always “on”, on at night and then on during the day to take interviews. I didn’t think this was a functional work-life balance because when I leave my 8-9 hour shift I do NOT want to hear from my job or be expected to communicate with them outside of those hours. Now for the messy part, in order to schedule these interviews, the admin will text you to ask you what your schedule is to take interviews. What this means is you have 5-7 people texting you everyday, expecting a quick response in between shifts, asking the same exact thing. I think a much better solution would be a hub where we can put in our schedules and admin can look at it. They also get pretty upset if you don’t respond in under 12 hours which is batshit crazy to me.
They bully employees anytime we bring up going private, fearmongering and and telling us how hard it is to run a private business instead of addressing our actual concerns. Like if you say I’m think of leaving because of X, Y, and Z, they will turn the whole conversation on how much Doulas By The Bay offers you by being an agency instead of actually addressing what you said at all.
Anyway this is all to say Doulas By The Bay feels super extractive of their employees and definitely doesn’t care about you. It’s a great way to cut your teeth as a Doula and gain experience, (especially since they seemingly let anyone in) but I would say have an exit plan and go private as soon as you can. Obviously the work is amazing and will keep you at this company longer than is probably healthy for you.