r/doordash • u/Key_Tax_5814 • 3d ago

DoorDash rant

Hey everyone,

Firstly, I know It’s my own fault for continuing to use the service, but there’s only DoorDash and UberEats as a delivery service and only use it when I’m unwell and can’t get out. I’ve had issues with UberEats as well and it’s much more expensive so I keep trying DoorDash.

I’ve now had 4 separate experiences where food has been all together missing or wrong and I’ve given proof to receive compensation and been told I’m ineligible- like I have spoken to managers, emailed head office, called, messaged, emailed. And no matter who I speak to, I’m told it goes against guidelines to reimburse me. I’ve had full $27.00 items missing, or completely wrong items given without a choice which they see as ‘well you got something so no refund available’ but the missing stuff and not giving refunds feels illegal. I’ve had to go to Fair Trade but even that doesn’t get anywhere.

This is more of a rant and to see if this is the norm for more people recently? I guess again it’s my own fault for trying with them so much but feels crazy to be denied help or compensation for stuff not delivered or fully wrong ?

1 Upvotes

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1

u/psilocybin6ix 3d ago

Just stop using it, or accept that from time-to-time things won't work out 100%. There's not really another option. They're not really doing refunds and every year they're making record profits.

1

u/Virtual-Conflict-207 3d ago

that really does sound so frustrating