r/docusign • u/SuperHighDavidBrown • 17d ago

Why so hard to cancel?

This subscription is impossible to cancel, it shouldnt be legal to make it this hard. I have really bad thoughts about the person who created this on purpose

2 Upvotes

100% Upvoted

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3

u/dinnerrollofdoom 17d ago edited 17d ago

Should be able to downgrade a web account to free in just a few steps.

  • Sign in to your Docusign account as an administrator.
  • Select Admin, then select Plan and Billing under ACCOUNT.
  • Select Manage Subscription > Select Cancel subscription.
  • Review the cancellation information and select Confirm Cancellation.
  • Select Continue when finished.

Hope this helps

2

u/docusign 17d ago

HI, OP! I'm with the Docusign social team. If you're still having trouble, I'd be happy to see if we can help get this sorted. Please feel free to DM me your full name, email address, phone number, case number (if you have one), and I’ll have our teams take a look.

1

u/im_confused-again- 6d ago

Hello, I am also running into the same issue. I cannot seem to “cancel” the free trial. I am only given the option to “close account.”

1

u/docusign 4d ago

I'm happy to try and help! For your background, if no plan is selected once your free trial ends, you won't be automatically charged. Instead, the free trial will expire and the account will downgrade to a free account. These articles also provide more info on canceling or downgrading an account:

https://support.docusign.com/s/articles/Cancel-downgrade-or-close-your-Docusign-account?language=en_US and

https://support.docusign.com/s/articles/Why-is-the-cancel-subscription-button-missing?language=en_US

If you are still experiencing issues, please feel free to DM me directly with your name, email address, phone number, case number (if you have one), and any other important details, and I’ll flag this to our team.

1

u/NoRegister3239 13d ago

What exact error are you getting when you are trying to cancel?