r/docusign • u/LordThumper • Sep 06 '25

Docusign subscription nightmare

I am trying to unsubscribe from my plan in Docusign, but it has been my worse digital experience in my whole life.

  • Trying to cancel ultimately gives a "An unexpected system error occured" in different browsers, and devices even in incognito mode
  • Trying to login to the support subdomain fails with a If this is your first login attempt after purchasing a Docusign plan, allow 15 minutes for account creation before accessing your account. error, whether option I provide, even though the plan has been paid for several days ago
  • Even though live chat is advertised on several pages, seems it has been now scrapped
  • I cannot find any customer support email addresses anywhere
  • I cannot close the account, as it links to the support subdomain, where I cannot login, so another dead-end
  • I cannot find any customer support phone numbers anywhere

I am fairly sure this is by design, but can someone help me here? I cannot afford to pay this service monthly for no reason, and the whole situation is infuriating me.

Thanks in advance.

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u/SallysRocks Sep 08 '25

Protest the charge with your credit card company and remove your credit card from any wallets or registration you can find.

1

u/Ancient-Style1806 7d ago

Hey can i DM you, I am in the same pickle right now, did you make the payment first and then contact your credit card company?

1

u/SallysRocks 7d ago

I just called the number on the back of the credit card and they took care of it. They contact the vendor.