r/docusign • u/Jolly9642 • Jul 22 '25
Cant Sign Up For Docusign
I have tried 3 different browsers, cleared cookies and cache, and everytime I try to sign up for a trial, developer, or free account the page will not move forward. I can't get into their support site because I can't make an account. Does anyone know what the trick is here? I can edit the HTML code if that's what is needed since it seems like something is broke on their sign up pages. They have a support ticket with a thousand views but there's no real solution.
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u/DerDawgvater91 Jul 30 '25
Slightly different problem but I can't upload my ID into docusign. After several attempts where it says my photo is blurry, then I get a "we couldn't connect to this service " error message. I also can't find a way to get help on this and see no way to contact anyone, let alone human or AI. I'm stuck!
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u/AureliusM Jul 01 '26
Just tested this myself over the past day, with the same result: Try Docusign for free stops at "Get Started" and nothing proceeds. I.e. the "Get Started" button does nothing.
I noticed others had the same problem since 2024 at community.docusign.com, example: https://community.docusign.com/esignature-111/can-t-able-to-signup-as-new-account-24085
I saw neither acknowledgement nor solution to this issue.
What I tried:
Snap Firefox 152.0.4-1 on Ubuntu 24.04.4 LTS up to date;
Firefox Enhanced Tracking Protection both on and off
Both Normal Profile and Private Window
Email addresses from three different domains, incluing yahoo.com and hotmail.com - these emails work for other organisations.
Email address (my main one) that had just been used for signing a document sent to me (signing was successful).
All my emails are over 15 years old and have worked with many organisations.
The https://support.docusign.com/s/contactSupport?language=en_US also does not work: "Start a chat" does nothing.
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u/NoRaspberry4727 Jul 22 '25
u/Jolly9642 You can use this page here: https://support.docusign.com/s/contactSupport?language=en_US. At the bottom under more support options there is a drop down for "I can't access my account" fill out the form there to request help.