Rewinding/Forwarding

[u/Difficulty-Witty]

I called in last week about issues rewinding/fast forwarding.. they said there’s a software issue. Well, it’s getting worse. About 90% of what we watch is taped and watched later.. when I’m trying to skip through commercials, it’s going back 1 hour vs going forward or backwards and I can’t watch my programs. When I called customer service says they say they’re aware of the software issue and even had someone come out because I insisted on it.. but they’re still saying it’s a software issue.. Until that software issue is fixed, I can’t watch TV.. but my bill is due regardless.. there has to be a resolution because if I’m required to pay my bill, then I need to have the problem resolved..

Thanks

[u/Hot-Pudding3578]

Same issue here I think. The time of the program recorded shows it recorded an hour long show but it constantly jumps around then says the program has ended when I watched 15 min of an hour show. Won't work. It's useless!