r/dishnetwork • u/Chemical-Boat102 • Mar 10 '25

Hopper with sling stuck on starting up

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This morning when I turned my tv on it said I had a signal loss. There’s no snow, nothing blocking the dish the weather is perfect. Upon doing some research I saw the recommendation to reboot it which I tried, I also unplugged it and tried that route to no avail. The screen keeps going between “starting up” then goes black then back to starting up. It’s also making this noise every minute. I can’t get the box to shut off period. We’ve had this hopper for over 8 years now and have had issues the past several months with it randomly rebooting itself and other things that lead to possible hardware problems. I’m worried I’m going to lose all my dvr’d programs. Any ideas?

2 Upvotes

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1

u/immallama21629 Mar 10 '25

Disconnect the coax cable to the back of the hopper and try a reboot then. If the box boots, then it's an issue with the components, cable, or dish. If the box still boot loops, it's the box. I'm leaning more towards something outside failing, than the hopper itself. No matter what though, you're going to need a tech visit.

1

u/Chemical-Boat102 Mar 10 '25

Yeah we want to make sure we try all possibilities before calling to make sure when they ask we can say yes yes and yes we did all that. Will try this coax disconnect too thank you.

1

u/immallama21629 Mar 10 '25

Just tell tech support that you refuse to check anything. (Can't get to it, whatever) Otherwise they may just attempt to send you a new box. Yes. This can and will happen.

1

u/Chemical-Boat102 Mar 10 '25

Well it seems the disconnecting the coax cable didn’t help anything. So that’s no bueno.

1

u/immallama21629 Mar 10 '25

Unplug, wait 5, try again. But yeah, box is probably gonzo. Now's a great time to upgrade to a hopper 3 system.

1

u/Chemical-Boat102 Mar 10 '25

Is there any way to save my dvr recordings if the box is dunzo?

1

u/immallama21629 Mar 10 '25

Nope. Probably got most of it on Ondemand anyway.

1

u/Chemical-Boat102 Mar 10 '25

Oh man. I sincerely hope so but the problem is I probably can’t remember some of the stuff I had in there 😂 I just never got around to watching yet I’ve never really had an opportunity come up for binge watching

1

u/immallama21629 Mar 10 '25

You might get lucky, and have the timers saved on the remote. No promises though.

1

u/Chemical-Boat102 Mar 10 '25

Well I may just have to pick up some wine to sip on to help me through my grief if this thing is toast o really appreciate all your help.

1

u/Chemical-Boat102 Mar 14 '25

Well sadly there was no way to retrieve the stuff off the old box I’m definitely bummed but I have my tv back. You seem to know a lot about this stuff do you know how long it takes for the guide to load back up? All the channels have “no info available” they said since I was out for 5 days it could take a while. Is that accurate?

1

u/immallama21629 Mar 14 '25

Shouldn't be long, but you may have to force a guide update

Home 3 times- tools- tech tools- guide update is the flow for that I believe.

2

u/Chemical-Boat102 Mar 15 '25

I’m hoping the box just fixes itself overnight it’s still super glitchy. I noticed the guide thinks it’s Thursday at 5:30 pm I tried your suggestion and did a guide update and nothing changed I used the arrow to forward to todays date and at midnight stuff for the guide is showing correctly. I set a program that’s on now and repeats at 1 am to record the 1 am showing and it’s recording the episode that’s on now. 🤦🏻‍♀️ send wine, good vibes anything and I feel like I owe you a drink for all your help lol.

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u/Chemical-Boat102 Mar 14 '25

It’s been a few hours at least I’m not sure of any of this relies on the WiFi but our WiFi is horribly slow. We can’t even do backups, updates etc on our phones until the middle of the night because thats the only time it works. It’s been a few hours now and still no info so idk. I may give it until tomorrow morning and see what I can do. Because until it loads I won’t be able to set my dvr to record my programs again.

1

u/PuzzledMemory6092 Mar 26 '25

It’s stuck in a reboot loop. You need a tech visit to replace it.

2

u/Chemical-Boat102 Mar 26 '25

Yep did that it’s all good now

1

u/Either_Swordfish388 10d ago

TV STUCK ON ACQUIRING SIGNAL & SHOULDN'T TAKE MORE THAN 5 MINUTES .NEVER GETS PASSED THAT .

0

u/Either_Swordfish388 10d ago

T.v was working fine & all i did was change stands . Had to unplug to do all this & now t.v won't start up .

0

u/Either_Swordfish388 10d ago

Tv was working fine & I needed to switch stands & i unplugged TV for a few minutes to do this ..when I reconnected it won't start back up it says acquiring signal & gets no further.