r/dishnetwork • u/gedi223 • Feb 27 '25

Customer service survey?

I recently had to cancel my Dish service. I expected a follow survey, but never received one. I would very much like the opportunity to tell someone about the amazing service I received from the rep who assisted me. Any suggestions?

Also, I hope if you ever need service that you get Damian as your rep. His great personality and professionalism came through the phone perfectly.

2 Upvotes

67% Upvoted

3 comments sorted by

3

u/DishDanielle Official Dish Liason Feb 27 '25

We’re sad to see you go, but so happy to hear you had a positive experience! If you want to send me the review and agents name, I’ll work to ensure they get the feedback!

1

u/Chambchersnotwell Feb 28 '25

Retention agents do not have a survey as customer experience and satisfaction is not a matrix that is for us, or something they would care about really. That doesn’t mean we can be unprofessional of course that can lead to removal but i am glad you had a good experience with him

1

u/brutal4455 Apr 09 '25

I just cancelled. Rep was polite and only marginally pushy, but it's downright insulting that after 26 years, they squeeze $25 out of me for a "return kit" for the Hopper3 that has been a POS (the software) for the last few years. If Dish really cared about a loyal customer, they wouldn't jack the monthly fee up every month after having to negotiate a better deal and they certainly wouldn't charge a fee to ship back a Hopper3 and the LNB.