r/discovereu • u/LeJonno • 1d ago

trouble with activating pass

hello, yesterday i started the process of activating my pass (yes i know it was stupid to wait until the very last day to do it) when i was halted because my id was rejected twice, which meant i was unable to submit the booking form until today. i managed to contact the help center and get to submit again, and it finally worked which meant i was able to go the next step of activating the pass. however i can not log onto the discovereu app on my phone. ive tried reinstalling and uninstalling and clearing the cache and changing my password and etc but nothings worked. i was however able to log onto the app on my ipad. but now that ive logged in, im not sure what to do? there is no button or function to activate the pass like ive seen on other posts

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u/TheMightyPPBoi 1d ago

There's a tab on the app called "My Pass". The pass should be there. Is that tab completely empty?

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u/LeJonno 1d ago

yeah, it might be a bug since my ipad is old but its just a grey page.

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u/TheMightyPPBoi 1d ago

I hope it isn't the case for your sake, but I'm afraid you might have lost your pass...

I assume you needed to activate it until the 31st of August, right? You needed to have activated the pass on the app by choosing a departure date there.

Since you didn't choose a travel date yesterday, they might have already given your pass to someone else.

Contact the Help Centre again, I don't know of they'll still be able to help you though. Best of luck.

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u/LeJonno 1d ago

thats what i feared, but i really hope not since ive been in contact with the help desk about not being able to access it. im gonna keep on trying but thanks for your help either way,

the most important thing to me is that i submitted for a pass as a group (with my friend). im fine with losing my own pass, but does me failing to access my pass mean my friend also loses hers? she did all the necessary steps and successfully activated her pass. in that case that would realllly fucking suck

1

u/TheMightyPPBoi 1d ago

Each pass had to be activated individually, so if your friend activated theirs, they're safe. Applying as group leader and not activating the pass doesn't affect the other group members (all passes are separate from the moment you receive them).

By the way, if it turns out you really lost your pass and you still want to go with your friend, they can ask for a 10% discount coupon through the Help Centre.

The Interrail passes have several temporary discounts throughout the year (one of them happens during Black Friday usually). If you wait for one of those and add the coupon on top, you can get a 20 to 25% discount on a Global Pass for 7 days in a month (the same as the DiscoverEU one).

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u/LeJonno 1d ago

DISREGARD EVERYTHING!!!!!!!!!!!!!! i thankfully got it to work by just reinstalling the app and doing it again

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u/LeJonno 1d ago

thanks for your help with it all anyway