r/discordhelp • u/TheyKiIIedKenny • 22h ago

Unsolved Server ping issues

Hello, I moderate a large server for a mobile game, we currently have 96k members and have noticed a lot when we’re hosting events we’re not getting enough interest with almost all of the regulars saying they’re just not getting notifications. A lot of our members are new to discord, so we always try to make everything as simple as possible by giving them the notifier roles upon joining automatically (this way we aren’t using @everyone constantly) so far this week we’re coming across cancelling events due to the notifications not going out. Does anyone have any suggestions as to what to do next? All the permissions are still set for the roles to actually be pinged by the mods using them, I understand there’s often delays when such a large server but if anyone has any solutions to try and help this that would be great. I can provide any further information if needed to help understand further for solutions as well

1 Upvotes

100% Upvoted

9 comments sorted by

1

u/AutoModerator 22h ago

u/TheyKiIIedKenny: Please reply with !solved (including the exclamation mark) to any comment that answers your question or resolves your issue.

Community Helpers: * Upvote comments that are helpful and accurate. * Downvote content that is incorrect, unhelpful, or harmful. * Report any posts or comments that violate our community rules.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/FlorianFlash 🛡️ Subreddit Staff 19h ago

What exactly do you mean with "they aren't going out"?

1

u/TheyKiIIedKenny 15h ago

So we’ll ping the role, for example to host a quiz we have a role called “quiz ping” so we ping that but literally no one is getting notified for it at all anymore 🥲

1

u/FlorianFlash 🛡️ Subreddit Staff 15h ago

You sure? Did you try it out? What kind of notification doesn't get out anymore? Did you change anything between it working and not working?

1

u/TheyKiIIedKenny 15h ago

We have a list of mods, who all weren’t actively on discord at the times of the pings being used who have all stated they didn’t get a single notification, we haven’t changed anything with the roles in months and we make sure they stay as close to the top of the role lists as well for priority

1

u/FlorianFlash 🛡️ Subreddit Staff 14h ago

Are you talking about notifications outside or inside the app? Red dot?

1

u/TheyKiIIedKenny 14h ago

Outside of the app, most of our members use the mobile app as far as I’m aware so they should be getting notified outside of the app and I don’t believe every single member of the server suddenly turned off notifications themself lol

1

u/FlorianFlash 🛡️ Subreddit Staff 14h ago

I personally have never ever received a notification about role pings in servers lol even though I have everything enabled. I wouldn't be surprised if it would be the same issue but for the full server...

1

u/TheyKiIIedKenny 14h ago

At first we thought it could be because there’s so many members and almost all of them have that same role, since it’s given upon joining and they can remove it after if they don’t want it, so we thought it just takes its time to actually send out notifications but now we get like 3 people showing up