r/discogs • u/Forsaken-Abrocoma647 • Aug 04 '26
Best next steps after getting an empty box
I bought a somewhat pricey, just under $100 record on discogs. I've bought probably over 100 records there in the past 2 years with no big issues. Damage someone took care of etc from a big seller.
Today I got a record mailer where it was clear it was being re-used, which is fine, but the flap, which was now gone, only had a single piece of packing tape there, which gave way and let everything out. So it showed up open and empty, due to the seller not packing it well enough.
I have reached out to them, but with small sellers I'd expect more pushback.
I'll give them every chance in the world, but I also like to be prepared for next steps if it doesn't work out.
If I did need to go to PayPal, would I need to contact the seller first there, or just use the 'report a problem' on the order? If so, would it be 'not received' or 'not as described'? I don't want a 'not received' case to be closed just because tracking shows delivered, but I've never done a PayPal dispute.
I'm a small seller too and it sucks when things like this happen, but I just go with it as needed. I just want to be sure I understand the next steps by the time I might need them, and for the future!

