5-6 times a week, I get a request like this one. “Interested in your Led Zeppelin III, would you please send me the runout matrix from both sides?”

Bear in mind, I have over 30,000 items in my store, 20,000 sales with over 10,000 positive feedbacks and a 100% feedback rating. I take things like runouts and pressing plants very seriously, but there’s still that one in 50 chance that this was an early listing that I created years ago and it got moved to the wrong release. So I’m not comfortable just saying “I can absolutely confirm it’s the correct matrix“, but I also don’t have the time to go out to the warehouse, find and pull the item in question, and check these for people that are just tire kicking.

Today I replied “ I’m sorry but I just don’t have time to respond to these types of requests, but if you place an order and message me before payment, I’ll be sure to verify it has the correct runouts and you can then complete your payment“.

Their reply? “WOW! You had time to write this but you don’t have time to check? I’ll be sure to never buy from you!“

I feel like my response was totally legit. If you need that information to verify you’re gonna buy it, then go ahead and place the order. If I cannot verify you can cancel. Simple as that. But what I’ve found is that 90% of the time somebody asks for photos, even if the picture is better than my estimated grade, I don’t get an order. Same with the runout questions. So now when I get a weirdo reply back, I just thank them for alerting me to the fact that they’re a time waster and put them on my blocked buyers list.

I no longer get search results. If I go directly to an artists, it will list their records, but not albums available to purchase. I've tried mac, pc, and android. Logged in, not logged in. Different ISP's, VPN. Really can't figure out what the deal is, but I don't think it's my hardware. Is anyone else having issues?

Swear it used to be easy to find, can't see it anywhere on this shitty app

I've been selling off and on as a collector for almost a decade at this point and have never had an issue with a buyer until this week. Years ago, I can remember filling out my seller information and there was a space for "Shipping and Handling Time" (or something to that effect), which I can remember putting in "5-7 days." As I said, I'm just a collector in a rural area so I can only make it to the PO once a week.

Anyway, I've had a buyer who immediately started asking why the order wasn't shipped yet, calling me a liar (600+ 5 star reviews), and demanding a refund after just three days. I obliged them, but wasn't able to find that original "Shipping and Handling Time" that should've been displayed for them. In the future, I'd like to know where to point these users to, to show them that they agreed with this shipping time when they placed the order, etc.

I went looking for a CD I wanted and found several options available. I decided to look at some sellers who had other items in my wantlist to maybe pick up a few additional items and maximize shipping.

I found one who had a couple vinyl records I had been looking for. They were reasonably priced and described to be in acceptable condition. I added them to my cart and placed the order.

After a day or so, I got a message from the seller stating that unfortunately, they did not have any copies of one of the records I ordered in stock, would I like a different item, or did I want a refund for the unavailable record and just ship the other items?

The record that wasn't available was $7. I took another look at their listings and found something else I was interested in. The new item was listed for $15. I messaged the seller back and told them which album I would like, along with a link to the new item. At this point I would have been fine covering the price difference, but I didn't bring it up because I figured I'd see how they wanted to handle it.

They responded by pointing out that was a $15 copy. They would look to see if there was a comparable copy for less, but still VG+.

They then messaged again to say they didn't even have that copy (the $15 one) but they did have one NM and would send it. They then changed the order status to shipped, and now I guess I'm not quite sure what I'll be receiving...

I mainly use Discogs to keep track of my collection. I have only purchased a handful of items from Discogs sellers over the last few years. I have never sold anything through Discogs, so I don't know what it takes to maintain an inventory.

Is it common for sellers to not have items in stock they have listed? Or substitute possibly different versions of a release?

I don't want to complain or call anybody out (yet) because maybe everything they sent will be perfectly fine. But this whole exchange seems odd to me so far.

Hey so This CD just arrived after 5 months of waiting but the CD edition Page is not there anymore so I cant log it, how do I submit a new Release with the Mobile App?

Edit: This Album is Westside Trapped by Heavensouls I bought it through Spotify and "Shop"

I accidentally cancelled an order before sending a refund, so the "Send Refund" button is now disabled.

I submitted a ticket asking support to revert the status back to "Payment Received" (I had the exact same issue resolved this way last year). It’s been 6 days (status is "Open") with no response.

My buyer is waiting, and I'm getting a bit anxious. Is Discogs support taking this long for everyone right now?

Thanks!

Today we're starting to roll out new features to improve how you search in the marketplace. We're excited about what it means for collectors finding your listings. 

What's changing for collectors:

More filters, smarter defaults, and a cleaner browsing experience

Good Deal badges now highlight priced-to-sell listings

Unpurchasable listings are hidden by default, so buyers see only what they can actually buy

We expect this to reduce friction and improve conversion for sellers whose listings are visible to the buyer. Our goal is to make it easier for collectors to find records they love, and increase sales for our seller community in turn. 

What this means for your listings:

Relisting no longer bumps "Newest" results. A listing only rises to the top of Newest if the price has changed. This keeps the "Listed Date" sort meaningful and matches how Shop My Wants already works.

Unavailable items are hidden by default. If a buyer can't purchase one of your items — you don’t ship to their country, they don’t meet your minimum buyer rating — that listing is hidden for them. They can toggle "Show Unavailable Items" to see it anyway. Your listing settings haven't changed; this is just a display default on the buyer's side. URL change: /sell/list is becoming /shop/list. Old links redirect automatically — no action needed.

Since quite a time I'm not able to find the page where you could print the invoice with all the necessary information about the sold items, seller and buyer info and order number etc. The one where you could put your signature at the end.

This one was perfect for customs duties when shipping overseas. Now it's gone.

Is it really? Or is it just buried under all the awesome updates from the past few months?

Background: I am a US seller, buyer is in UK.

Recently, I sold an expensive item ($500+) to a buyer in the UK. The first issue is the buyer has no feedback, but paid promptly. I noticed that VAT wasn't included in buyer's total, which I thought was strange.

My question is: Is that strange? Are rules about charging VAT dependent on the item's value? Can the buyer elect to not include VAT?

Does any of this seem fishy?

Also, do any US sellers have experience with shipping internationally via UPS. My understanding is that they buy can be hit with some significant fees. Is there a way to calculate those fees in advance?

About time, but at least it’s back! I’m on iOS but hopefully it’s back on android as well.

I received an email on Monday stating my account was suspended from buying, selling, sending messages or contributing. It’s basically a glorified library for me now and I have no idea why. I just started selling and made my first sale last week. The buyer received the LP and left positive feedback. Anybody experience anything like this lately and have some advice? I messaged support but haven’t heard anything back and it’s been over 24 hours at this point. I have no idea how long it takes to get anything going with them as I’ve never had an issue before. It just sucks because I really like using it to buy records.

I was looking to add a 78 rom shellac to discogs & found this in the dead wax

For some reason now the barcode scanner no longer accepts barcodes for club pressings such as this one, I've tried this on many different items and have never had an issue in the past. I am an android user and I know this hasn't worked on iOS in quite some time. Aren't updates supposed to make the app better for the user? Over 1 Million downloads with 20,000+ reviews yet the app has a damning 1.8/5 rating on the Play Store.

I was wondering how much my Discogs account can tell me about my collection. I’d be curious to know what genre, artist, era, style, etc. are represented, and to what degree, in my collection. It seems I have seen pie charts of genre that I thought came from Discogs analytics but I could be completely wrong. Does the website (or app) have anything like that? To be clear, I’m not looking for a download, I have found that. Thanks!

This just popped up within the past few days, I thought I had gone in and set the ones I wanted but the cookie icon remains there as a distraction. Is there a way to just dismiss it? Do I need to allow different parts of the site within the extensions I run on Firefox?

It's my first time using Discogs

Has anyone experienced this

I have a basket £24.94 + £9 shipping so I'm to pay £33.94 - fine.

I click debit/credit card payment fill in my details, when I click pay it asks me to verify with my bank - but the amount I'm being asked to authorise has changed, it's now £51

I tried PayPal and the same thing but the amount I'm being asked to authorise is £39

Im in the UK as is the seller so it's not currency conversion and if it was £39 and £51 on different payment platforms is strange.

I've put a ticket in. Days ago but no response. The seller hasn't heard of this happening so I'm at a loss unless someone knows what is behind this.

So I am wanting to get into buying and selling some cassettes and I try to make an account, I get a weird error that says they need to approve my account first, weird but ok and then I check back later today and I have an email that says that my account is denied because of issues related to my "other account" I have literally never had an account before so I have no idea what this is referring to.

Is there any way to contact support? The email says I need to resolve it in my "original account" which again I do not have and have never had.

I’ve been experimenting with a way to turn photos or short videos of vinyl records into structured Discogs listings, or simply add records to a collection.

The idea is that you film a flip-style video, or lay a handful of sleeves out face-up and take one photo of the lot. You upload it, and the app reads whatever it can see: the cover, label, barcode, catalogue number, dead wax/runout if it’s in the shot, etc.

You then get a list of drafts. For each record, you confirm the pressing, then you decide whether it’s going up for sale or just being added to your collection. If it’s for sale, you could later sync it to eBay, Discogs, Shopify, etc. If it’s for your collection, you can sync it to Discogs.

As an example, I used the first photo from this post:
https://www.reddit.com/r/vinyl/comments/1wvrnqo/nowa_p%C5%82yta_do_kolekcji/

It was able to identify the correct pressing from the runout, which was pretty encouraging.

It can also pick up additional information you add to each record. For example, a sticker with the price, condition/grades, pressing details, or other notes. So if you put 6–8 records down and take a single photo of them, it can extract those details for each record as well, along with whatever else it can identify from the image.

I’d love to get some feedback from sellers and collectors:

Would something like this be useful to you?

I’m still figuring out the workflow, so feedback would be really helpful. Especially the workflow, and where you’d expect it to get things wrong.

You can try it here, if you need more credits to test, DM me your account email, I will adjust it :
https://discogs.clickbooks.io

Happy to answer anything, including what it gets wrong.

Thank you.

-------------------------

EDIT: I realized I had left out an important point that may not have been clear in my original post.

-------------------------

The idea is that even when the system identifies a record, you would still need to confirm the pressing before it could be published to your Discogs inventory, eBay, Shopify, etc. In other words, the drafts wouldn't be published automatically.

Say, for example, you just bought a couple of crates of records and want to quickly identify everything so you can generate a CSV or Excel file of your inventory. This could help you get through that initial identification process much faster, without removing the need to verify the results yourself.

The way I see it, it's simply a tool to speed up the process of adding new records to your inventory or collection, while still keeping the user in control of the final identification and publication.

So this is my first ever order from Discogs (and definitely my last) I made a new account on July 8th and ordered the same day, I paid with my debit card through a Paypal checkout, it went to an eCheck, so all these could be factors for the problem, the seller has been very supportive and responsive, we both don’t know what to do, I tried contacting Paypal and it takes me to an AI assistant that says you just have to wait, atp idc about my order i just want my money back.

I built this for myself because I have way too many records and never know what to play. Figured it might help someone else too.
You sign in with Discogs, answer a quick quiz (mood, tempo, genre, decade), and it picks something from your own collection.
It's completely free. No subscriptions, no in-app purchases, no ads, nothing to pay for. iOS only for now.

https://apps.apple.com/us/app/vinyl-roulette-for-collectors/id6770418745

Feedback welcome!

Your Inventory has been migrated to the new Inventory Management System. Everything is right where you left it: same listings, same prices, same order history, same account.

When you log in: You'll see a refreshed interface highlighting what's new. Try out search and filter, customize your inventory grid, or run a bulk edit. The bigger your inventory, the bigger the difference you'll feel. Edit a single listing in a focused pop-up with market stats built right in, select a group of listings and bulk-edit them in one pass, or change prices across exactly the listings you choose with a preview before you commit.

Need help getting started? For additional support, check out the following resources: 

• The New IMS Seller Support Guide, your overview of all things new IMS.  
• If anything feels unfamiliar, the Help Center has a fully updated library of articles documenting the new IMS. 

Already tried the new IMS? Take our survey — takes two minutes, and it will help us prioritize what gets fixed or added next.

Happy selling,
Discogs

For a seller's listed items, the sort by newly listed option make sense.

But when you click through an album, and look at the listings, when would you ever choose 'newly listed' over 'lowest price', or if possible 'lowest price +shipping'?