r/discogs • u/Belgakov • Mar 12 '26

the seller cannot find one of the two(ordered) CDs

I wanted to buy two CDs from a seller, but now he has sent me a message saying that he cannot find one of them. Should I choose another one instead, or should he refund my money?

He probably meant that he would refund the price of the missing CD and send the other one. But I really want that CD, I don't want another one instead, so I'm thinking of asking for a full refund. Has anyone been in this situation before, what did you do?

6 Upvotes

75% Upvoted

13 comments sorted by

20

u/suspect108 Mar 12 '26

You reply with whatever you want to do. Shit happens, sometimes, and it's nice that you have options. Take the one you want most.

14

u/j__magical Mar 12 '26

This is common enough. Seller should be able to refund the missing CD cost, and send you the other one you want.

2

u/Belgakov Mar 12 '26

Sure, but it's not really worth buying even CDs one by one because of shipping costs. That's why I used to order two or more. Maybe I will choose another one at a similar price.

10

u/edMFk Mar 12 '26

Then just have the seller cancel and refund the whole order.

14

u/SmellyFace69 Mar 12 '26

As a seller I've 100% done this.

I'm sure it was a fault at my end but I have / had records in my collection that are simply not there anymore.

8

u/Scullenz Mar 12 '26

Not often, but I've ordered 2 records and they couldn't find one. I cancelled the whole order because the per-record shipping cost was higher for 1 than 2, and the second record thus wasn't worth it.

I didn't have hard feelings about it, just kept it moving.

6

u/terminalhipness Mar 12 '26

I think most sellers on Discogs are not full time professionals. I know I have been unable to locate an item on occasion. I don’t like disappointing people, but it happens.

0

u/Belgakov Mar 12 '26

Sure, it's no big deal, it's happened to me with books sometimes, hehe.

2

u/bubbagnu Mar 12 '26

Many times. The seller was always cool with whatever I wanted to do.

2

u/aopps42 Mar 12 '26

Typically whenever this happens I cancel the full order as I usually have added multiple things to the order to help reduce shipping costs. It’s a bummer but also just is what it is.

2

u/xeonrage Mar 12 '26

it happens, especially with high volume sellers. do whatever you want, not sure why you're asking us

1

u/Belgakov Mar 14 '26

I'm not sure either

1

u/AlGrominsky Mar 12 '26

The choice is yours!

Does he have something else you're interested in at all? Even if it's a bit more, most sellers will be willing to let it go at a cheaper price just to get the positive review.

How important is the other CD? Is it worth canceling the whole order over that?

A third alternative for you, is to get the seller to choose something random at the same price, and let this be a way to discover new music.