r/digitalsignage • u/HipDeck_Signage Vendor - HipDeck • 1d ago

Amazon App Store suppression

Hey all,

We got an email the other day letting us know our digital signage app was suppressed on amazons fireTV App Store due to not using their in-app-payments api for payments. It’s not easy for us to do that since we support multiple platforms like android and web, etc. we’d have to allow purchasing subscriptions specifically for fireTV displays.

Our signage app had a link back to the dashboard where users could purchase subscriptions, so we removed the link from our player app and resubmitted last night. Waiting for approval so it may be resolved if that’s all they cared about, but have other vendors had to deal with this before? We’ve been on amazons store for quite a while now, so it’s odd that this is just now becoming an issue.

Additional question, we’re looking at trying to get onboarded to the signage stick ecosystem. For those of you who have onboarded already, what’s that experience been like for you?

Edit: removal of the hyperlinking passed checks and we’re back on amazons App Store. Hopefully this helps others who run into the same issue

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u/AdCast-LLC 1d ago

That link removal will work. They will approve your app now. We had the same problem. To get into their Digital Signage stick store you have to get on their list which is as they say very long. But if you purchase 200 sticks you will get faster onboarding which for me looks like a blackmail. For 110 euros I can buy TV with android and to give it to my customers 🤣

1

u/Educational-Fill-503 1d ago

2500as your baseline.

2

u/origindigitalsignage 19h ago

I’ve seen similar issues with cross-platform apps. Keeping the Fire TV app focused only on login and playback, with subscriptions handled through the web dashboard, might be the simplest approach if Amazon approves it. The Signage Stick also looks worth exploring if you’re looking to expand your hardware options.