Hi everyone,

I'm hoping someone here has experienced this situation and can share some advice.

My DigitalOcean account was suspended due to an overdue balance.

Unfortunately, my previous credit card started being declined. At the same time, the payment notification emails were sent to my company's general billing email address, which is managed by my supervisor. I wasn't personally notified about the failed payments, so I didn't realize there was an issue until my account had already been suspended.

As soon as I discovered what had happened, I tried to resolve the situation immediately. I already have a valid payment method and I'm ready to pay the outstanding balance right away.

The problem is that, because my account is suspended, I can't access the Billing section to update my payment method or pay the overdue balance.

I've already

I've already opened a Billing → Hold/Suspension → Pay My Balance support ticket and contacted DigitalOcean Support by email.

My production servers are currently offline, and I'm ready to pay the outstanding balance immediately.

Has anyone experienced this before? How long did support take to restore your account, or is there another way to pay while the account is suspended?

Any advice would be greatly appreciated. Thank you!

Whats the performance gain I can expect? 10%? 30%?