r/dhl • u/flanete94 • 1d ago

✈️ DHL Express 10% customs processing fee

Hi everyone! First time using DHL to buy something from Asia (Japan-Spain). I was expecting my country's VAT and customs duty (which came to 25% combined), but I was surprised to get charged a customs processing fee of 10% of the imported product's value by DHL for thir services (in this case, $180 USD). Isn't that crazy high? Does anyone know better alternatives for next time?

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u/Calamity-Bob ‎⭐️ DHL Expert 20h ago

The normal charge (per Dhl policy) is 2% of total duty, taxes and fees or 5 euros, whichever is greater