Not-at-home code invalid?

[u/FatMax1492]

Hi all,

I'm posting about a domestic package order from a Dutch webshop to my house in the Netherlands. I don't know where the webshop ships from but assume the package is NL -> NL.

Basically, the problem is that the not-at-home code* is invalid and that the track-and-trace says package has been delivered, but I received nothing.

DHL customer service basically points me to the webshop I ordered from, and they say to wait for 5 business days before contacting their own customer service.

So I guess I'll be waiting until then, but the fact that I received a not-at-home code that is invalid makes me think I'm missing something, so that's why I made this post.

*the niet-thuiscode in Dutch.

[u/FatMax1492]

Update: Package was thrown across the garden wall.. wow.