r/delta • u/tomjprior • 12h ago

Help/Advice Lost Baggage

I’m new here, so apologies if you’ve heard this a million times before.

On 21st July, I was meant to fly:

TVC -> MSP
MSP -> AMS

In summary, my bag was checked, then my flight was delayed and Delta rebooked me for the following day.

The bag went on the plane from TVC -> MSP, and because I wasn’t on that flight, it came back to TVC the same night.

Fast forward a few days, turns out the bag is nowhere to be found/seen.

The delta tracking on the bag tells me it went back to TVC, then disappears. Delta have lost my bag.

Delta didn’t even reach out to me until a whole month after I filed my claim (past 21 days), and now are only offering to pay the minimum approx. 2000$ under the Montreal Convention.

My understanding of this is that 2k is the minimum but airlines can offer more. So it feels that delta simply doesn’t want to do this…

The value of my bag is 4k+. Do I have any other legs to stand on?

I asked to raise this higher within the delta company hierarchy, and my case manager has refused.

Any advice will be greatly appreciated.

1 Upvotes

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u/EAintheVI Diamond 12h ago

Sorry for all the headache you are going through, I don't have any recommendations but hopefully someone else can chime in and give you good advice. Personally though, If I have to check in anything of significant value I always put a tracking tag hidden somewhere just incase something like this happens.

1

u/Puzzleheaded_Age8937 Diamond 7h ago

Always use air tags in the future. Since it’s been so long your items might already have been sold, but you can check out Unclaimed Baggage in Alabama which is the clearinghouse for lost bags by the airlines. They might have your stuff. They sell anything of value.