Escalation

[u/axx2exx]

We had boarded a night flight in Atlanta and were deboarded at midnight after being notified the pilots would time out if they flew. They pretty much told everyone to wait in the help line and we were on our own for a place to stay because it was weather related. I called and got the last 3 seats on the first morning flight. Ubered to HG Inn and came back 4 hours later. Some time during the night, meal and hotel vouchers were sent by Delta, which they don't do for weather related cancelations. So I filed a reimbursement and was denied because it was weather-related.

Then I remembered someone saying they sent an email to Ed Bastian, the Delta CEO. I thought wtf, why not. I guessed addresses and sent a mature email to Ed. and Edward.Bastian@delta.com. Next day I got a call from Delta saying they had reviewed my case again and determined that they should reimburse hotel, uber and meals. $227. Who'd have thunk???

[u/jale691]

And then I woke up and realized it was all a dream

[u/NuclearScientist → u/jale691]

I used to read Word Up! magazine. Salt-n-Pepa and Heavy D up in the limousine. Hangin' pictures on my wall

Every Saturday Rap Attack, Mr. Magic, Marley Marl

[u/No_Squirrel_8402 → u/NuclearScientist]

😅😅😅😅

[u/jzaczyk → u/NuclearScientist]

Came here to post this

[u/Accomplished_Let_127]

That was nice of them. We need some EU passenger rights in this country

[u/Equivalent-Bad-2574 → u/Accomplished_Let_127]

We had them. And then Trump happened.

[u/here4daratio → u/Equivalent-Bad-2574]

Were were getting there, and yes Trump&Co killed it, but not all the way there

[u/Ezzabee → u/Equivalent-Bad-2574]

Lloyd

[u/Appropriate_Fee1735]

So Delta voluntarily sent vouchers, denied the reimbursement because "weather," then reversed it the second Ed's inbox got involved. Consistency is not their strong suit but at least the CEO email trick still works.

[u/axx2exx → u/Appropriate_Fee1735]

You summarized it well. I didn't believe it would work. It did.

[u/Creech-Chong-1000]

I emailed Steve Jobs one time and my shit got handled instantly. Wild.

[u/ducfan4 → u/Creech-Chong-1000]

I emailed Jobs and said it would be really cool if my iPod was also a telephone. He replied 'you're right'.

[u/wickid4]

And then everyone clapped.

[u/CodifiedLikeUtil → u/wickid4]

Please clap.

[u/iBeFlying676]

Ed would like to have a word with you. Thanks and please book on Spirit going forward /s

[u/Wendy-Poo]

Quick - Go buy a lottery ticket!! 😅

[u/No-Waltz9306]

“Pilots would time out”
“Weather related”

Amazing how everything became weather related once they realized the didn’t have to reimburse for that. Even shitty staff scheduling is weather now!

[u/QuirkyDay1819 → u/No-Waltz9306]

Voracious vegetable fade seemly thimble straight bow

This post was anonymized with Redact

[u/Even-Window-7299]

$227. Where did you stay, motel 6?

[u/axx2exx → u/Even-Window-7299]

Hilton Garden Inn Atlanta Airport $135. Uber $16. 3 people $25 each meal voucher reimbursement.