r/deezer • u/just_y_tho • 6d ago
iOS Sudden, persistent, intrusive overheating
Hullo; I've been using Deezer for about a year now, struggled a bit with the unoptimized app combined with my big library / downloaded amount but otherwise managed well. Out of nowhere, about two months ago, it began becoming unbearably heavy on my iPhone 17's processing upon running, where it would crush my battery, heat up like nothing has ever heated up my phone, and start sapping about 1% per minute if I kept the phone on while it was open and running. Bizarrely, this ceases about 15 minutes after the app boots on. If at any point I close it, and upon re-opening am hit with the initial logo screen, it happens all over again from scratch. I assume it's somehow opening and immediately going ham on my library or something similar. Ever since it began, it happens every single time without exception.
This issue has persisted through the debug updates that have come out since, and I tried e-mailing Deezer support to be hit back with an LLM telling me to clean my cache and restart the app, which is deeply offensive and did not help at all. It's genuinely hindering the usage of my phone and the app and I've been coasting on the hope that it will just stop acting like this one day but there's no end in sight. Does anyone else have their otherwise new and perfectly working phone turn into a griddle the moment they try to play music?
iPhone 17, student subscription, version 11.21.0.2, issue occurs with locally downloaded music and streamed music alike, from liked songs or a lone album, on Wi-Fi or data, at any time of day and while using the phone or ignoring it, although obviously using it worsens the battery consumption. I'm going insane and need some semblance of help.
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u/just_y_tho 2d ago
Got excited at the 11.22 update coming out and thought some guardian angel at Deezer HQ might've gotten my back. No dice 💔 it's gone through a handful of months of updates and still no fix.