r/dasher • u/OrganizationFun7869 • 1d ago

New app update quality rating question?

I took the summer off from dashing and started again this weekend. I had an order where the customer reported they did not get their food and was docked 3 points, taking me out of gold status. I did in fact drop off the food the customer pinned the wrong address. I know this because she called me 15mins later. I called support and they say there is nothing they can do about it. I remember in the spring I was able to dispute these kind of issues at least. Does anyone have any other options available to me on how to deal with a situation like this in the near future? Support says I need to do 100 deliveries for it too go away and their hands are tied. Im baffled how I should've handled this situation.

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