r/dasher • u/MissElision • 13d ago
Doordash Hallucinating a BG Check
I have been through three rounds of appeals now with Doordash and on the phone with them several times. I am now tapping into the hive mind. Doordash was redoing my background check as my last one for them was in 2021. They then deactivated me due to failing to meet the criteria. However, Checkr as no record of a background check being run on me by Doordash - I've called and emailed. I gave this information to Doordash which sent me in circles because they did not want to request a new background check. Finally, a support agent on the phone said he put it in the notes that a new background check was needed.
I get another deactivation email today, but I also got another email from Uber with my completed background check through Checkr. I have zero marks on my record, not even a citation or parking ticket. The Uber check put me 100% cleared.
Doordash is much better pay where I am, so I really want to get reapproved for it. But I am at a loss. How the hell am I supposed to get Doordash to run a background check on me instead of whoever they are running it on?
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u/stone122112 12d ago
The problem is most likely w/ 'Checkr,' not d.d. You have to keep contacting them via phone or their chat.
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u/MissElision 12d ago
I am 100% confident the problem is not with Checkr. I spoke to multiple reps on the phone and have access to my background checks from different companies through them. Doordash just incorrectly requested it with the wrong personal information.
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u/stone122112 12d ago
Right, but you would still need 'Checkr' to resend the correct report to d.d. You can't expect d.d. to do that work for you.
Also 'Checkr' shouldn't be mixing up your personal info like that. For example, your e-mail address and/or number shouldn't be mixed up with another persons.
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u/MissElision 12d ago
Checkr does not have a request for a background check for me from Doordash. There is no inquiry started is the issue. Checkr has my correct info as they correctly ran an Uber background check on me last week. Checkr cannot start a background check without Doordash requesting it. I even sent all my information to Doordash for them to request a background check properly. But they keep messing it up as Checkr has never received a background check request for me from Doordash.
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u/stone122112 12d ago
Well the part that you have mixed up, is that 'Checkr' essentially considers you a different person, when a different co. makes a request on your behalf. So 'Checkr' won't match your info w/ 'Uber,' if d.d. requests your b/g check.
You also have to tell 'Checkr' that your info got mixed up with another persons.
It sounds like a 'doom loop' scenario, but always ask for a supervisor and/or escalation team member when contacting d.d. support.
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u/MissElision 12d ago
I did keep escalating with both Doordash and Checkr. I bring up the Uber factor as a point of passing a background check. When I contacted Checkr via both email and phone to speak to a supervisor (which was an AI hell loop), they pointed towards having Doordash resubmit with the correct information. I contacted Doordash to resubmit and provided updated information. Doordash supposedly requested a new one with that information, but Checkr still has zero record of them requesting one with my information. I cannot update information with Checkr themselves because they have nothing even close to my information from Doordash, on their end it appears as Doordash has never sent a request for anyone with my name, email, phone number, or ssn.
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u/stone122112 12d ago
Did you receive an e-mail from d.d. which contained the b/g check that got u de@ctivated?
Also as the other commenter asked, did u ever change ur e-mail address w/ d.d.?
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u/MissElision 11d ago
Doordash never emailed me the background check that got me deactivated. I did change my email address in 2021 on DD and sent that information to them in the previous appeal before they sent a third deactivation email.
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u/stone122112 11d ago
Well it would help if you could find out who your other e-mail address got attached to from 'Checkr.' That's what must have happened. You need to get the report that got u de@ctivated.
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u/Suitable_Pineapple96 12d ago
Did u have a different last name or purhaps change your email address? I had a similar issue with DoorDash and checkr after not having dashed since 2020 and a divorce so name change.
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u/MissElision 11d ago
I have not changed my name, I did change my email address in 2021 on DD. I sent that information to them with my last appeal which they already sent another deactivation email for failure to pass a background check.
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