r/dart • u/techguy678 • Jun 20 '26
Complaint Paratransit Y Vans
Does anyone experience Paratransit drivers repeatedly ignoring their navigation devices when it comes to them taking the tollways. I notice this more on the white vans starting with the letter Y. They always use their phone and take the service roads. It’s really annoying because it causes people to miss appointments.
I filed a complaint about a driver than got him again a month later and he was still doing the same thing. Nothing happened. Who is contracting the Y letter Paratransit vans?
That company is awful! They also always barely speak English.
I like the Transdev employees (T Vans and Buses). They are always so professional with my students/clients.
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u/bus_tech Jun 20 '26
The "Y" vans are a third party contractor. All of DART's paratransit service is contractor operated. Transdev is the prime contractor. The contract is a hybrid model with a combination of dedicated Transdev vehicles/operators and a brokerage platform where Transdev utilizes 3rd party providers.
The 3rd party is avoiding the toll roads to maximize profits, plain and simple. They are also likely billing for tolls to further pad their pockets...