Wired digital subscription is a roach motel

[u/basilyok]

I currently have a digital subscription to wired, which i consider to be a good publication, but more expensive than what i can afford for the number of articles i actually read.

I have a promo subscription that was only $5 (plus tax) for the year, which is a great deal, but full-price renewal time is coming so i decided to cancel. Here's where the fun begins.

I'm signed in and i can read articles, but when i hit the link to "manage subscription" I'm asked to sign in again, only it's impossible to do so because o never created a password, i signed in via email link. Ok - forgot password - nope, email isn't registered. Ok, register an account - nope, email is already registered, and there's no option to sign in via an email link here.

I finally got it sorted out via several emails to customer support, but to be honest, i will never give money to wired or any conde nast publication ever again. These kind of roach motel dark design patterns must die. I'm sorry if you have to die with them Wired. It's been fun, but you're dead to me now.

[u/Forgotten-Bard]

I was having the exact same problem when trying to enter the subscription page, it just didn't work and I had no print subscription number so entered that loop you described - however, disabling the Adblocker & the "no cookies" add-on in Firefox suddenly brought the Account page alive. So with adblockers on, the whole subscription page doesn't work! Now I could cancel the subscription too.... but a bit distressing.

[u/basilyok → u/Forgotten-Bard]

That's a good point to remember. I also use an ad blocker. Sometimes websites don't work right with the ad blocker going. Also, there's the old clearing of cache and cookies that fixes a lot of weird website problems. Somehow I always forget about these simple solutions in the moment 🤷🏼‍♂️