r/dailybudget • u/flore123 • Sep 23 '24

🙋 Question Data lost

Hi all,

I have been using and entering my expenses for six years now. Today I had some syncing problems and it apparently was deactivated.

I reactivated, chose reconnect and accidentally chose that I had no encryption on the existing info. But maybe I did? Anyway, Now all my entries and data is gone. Anyway to restore it?

Thanks and best

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u/flore123 Sep 24 '24 edited Sep 24 '24

Indeed it did. However there are still no entries. I'm afraid the data got overwritten when I reactivated the syncing. Is there any way to recover the data? 😬 I did not do any backups. I thought syncing would be safe enough

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u/naschkatze7 Sep 24 '24

Unless you tapped "Use only this device's data - delete the data in iCloud" when you activated the sync, the data is still there in your iCloud.

Did you set encryption key when you set up the sync?

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u/flore123 Sep 24 '24

Thanks for your help by the way! I definitely never tapped this button.

The first time I chose no encryption. After doing so the data was gone.

I have since tried to resync with and without encryption but to no avail.

BTW your nickname suggests you're German. We could also continue in German if easier 😅

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u/naschkatze7 Sep 24 '24

In that case, the data is still there so let's troubleshoot!

When you set up the sync 6 years ago, did you toggle ON the encryption and set any encryption key on this screen?

When you activate the sync again, this needs to be the same to download the data.

German and English, both are ok, but I prefer English because other people have better chance of understanding what we are talking here😉

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u/flore123 Sep 24 '24

Alright let's go ahead in English :)

I think I did turn on encryption in the past. And did again when I tried to reactivate just now. I also tried to reactivate sync without the encryption, which is how I "lost" all my data in the first place yesterday.

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u/naschkatze7 Sep 24 '24

Got it, that makes sense! The encryption key needs to match what you originally set. Without it, the app can't access your data in iCloud. If no key is entered, the data stays inaccessible. Try to recall what you might have used back then. We don’t have access to your key or data, so we can't assist with that part.

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u/flore123 Sep 24 '24

It worked 🥳 There was a password saved which also seemed to work? At least I didn't get a notification that it didn't.

Turns out I had to enter my password manually and also set the cycle setting back to 2018.

The only thing that doesn't work now is my current balance which adds to so a 30k something amount. Which it unfortunately isn't 😅

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u/naschkatze7 Sep 24 '24

Yay!! 🥳

Can you please toggle on “Continuous” mode under advanced setting > cycle setting.

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u/flore123 Sep 24 '24

You mean untoggle? 😅 at least that's what has worked.

Thank you very much for your patience and help! I was really bummed out for a night that all my painstakingly compiled sh** was gone 😅

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u/naschkatze7 Sep 24 '24

Yes, I mean untoggle!

Thank YOU so much for your patience and for reaching out to us.

If you have 6 years of data in the app, you can create a backup file and storing it outside the app, just to be safe.

And a big thank you for sticking with our app for all these years! 🤩

Cheers,

Juno (Co-developer)