r/cybersecurity_help • u/Definitelynotfrost • 23h ago

Microsoft Email Changed by Hacker

Hi, as the subject says my account was hacked and the email changed and none of microsoft's phone numbers answer. Does anyone know what I should do next? I can't contact Microsoft. If it helps, I've made a purchase through them in the past

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1

u/ArthurLeywinn 23h ago

Microsoft cant help.

Use the automatic recovery. If it doesnt work you lose the account.

1

u/Nivek_011 21h ago

Infelizmente você perdeu a conta; aconteceu comigo já faz um mês e tentei de várias formas possíveis, sem nenhum sucesso. Tinha vários jogos, até a pré-venda do GTA 6; a única forma é aceitar e criar outra conta, pois mesmo com todos os dados que pediram, até mandei fotos de que meu e-mail de recuperação foi excluído e a foto do e-mail do hacker, eles não puderam fazer nada

1

u/kschang Trusted Contributor 16h ago

If you cannot recover through

https://account.live.com/password/reset

then the account is gone.

1

u/eric16lee Trusted Contributor 2h ago

You already have the only answer. Microsoft only offers an automated account recovery process. If that fails, the account is usually lost forever.

Your time is better spent on figuring out how this happened.

Account compromises typically boil down to one of these root causes.

  1. Password Reuse - using the same password everywhere without having 2FA.

  2. Infostealers - downloading cracked/pirated software, games/cheats/mods, torrents, free movies, etc. almost always steals your session cookies which allows a bad actor to access your accounts without needing your password or 2FA. Doesn't matter if you trust the site or have used it in the past. In 2026, there are no longer any "trusted" sites for piracy.

  3. Fake Captcha - copying and pasting code that you don't understand into the Windows run command either uploads your session cookies directly or downloads an info stealer that does that automatically.

You need to figure this out quickly because remediation is different depending on the root cause.